Customer Service and Admin Assistant

2 weeks ago

Norwich, United Kingdom South Norfolk Council Full time

**Other Information**:12 Month Fixed Term Contract

**Do you have as much enthusiasm as our customers?**

**Role Snapshot**

To be part of the Customer Services and Administration team ensuing strong and customer-focused services, high quality administrative and systems support to our residents whilst working in partnership with our waste contractor Veolia. Then read on...

**What you could be part of**

Our fantastic team provides waste services for all the households and some of the businesses located in Broadland. Working predominately for our Broadland customer base, you will provide excellent customer service, administration as well as systems support.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Utilise the service systems ensuring accuracy and completeness of inputs, whilst adhering to compliance obligations.
- Provide and maintain administrative support including word processing and simple data analysis including sourcing data from multiple systems (reports, work flow diagrams and PowerPoint presentations), filing and database recording and monitoring systems, ensuring accuracy of data at all times.
- Check and verify customer requests, updating computer systems and gather statistics and other information for reports, returns and requests for information as required.
- Raise sales ledger invoices and associated bad debt administration, purchase orders including reconciliation and goods receipting, manage monthly direct debit and single point of billing systems, various grants, licences and registration details. Taking payments, setting up new debtors’/creditors’ direct debit payments for ongoing services and updating and maintaining the finance system as necessary,
- Assist the business in developing new and improving existing office systems to meet the overall Directorate objectives, including financial and customer systems and processes such as GDPR and DBS checks.

**You must have**
- Administrative experience in a similar or related role including taking responsibility for own workload
- Experience of working under own initiative and within a team
- Proficient in the use of Microsoft Office packages (Word, Excel, Powerpoint) including running reports
- The ability to demonstrate tact, discretion and confidentiality particularly when dealing with member of the public and occasionally with contentious issues.
- Ability to multi-task, have good time management and attention to detail
- Professional and confident telephone manner

**What’s in it for you**

Our package includes:

- 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
- Employer pension contributions of 15% with the option to make additional voluntary contributions
- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme, cycle to work scheme and a car lease scheme.
- Payroll giving scheme
- Refer a friend scheme
- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training
- Compassionate leave and sickness entitlement for times of need
- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

**Closing date**:04 June 2023

**Interview date**:To be Confirmed

If you want to learn more about the Councils, then please visit our joint website
- South Norfolk and Broadland District Councils Website

  • Customer Services and Admin Assistant

    4 days ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... To be part of the Customer Services and Administration team ensuing strong and customer-focused services, high quality administrative and systems support to our residents whilst working in partnership with our waste contractor Veolia. Then read on... What you could be part of... Our...

  • Financial Planner Assistant

    2 days ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...

  • Financial Planner Assistant

    Found in: Whatjobs ES C2 - 2 days ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals.You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...

  • Customer Services and Admin Assistant

    4 days ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... To be part of the Customer Services and Administration team ensuring strong and customer-focused services, providing high quality administrative and systems support to our residents and in-house waste collection operation located at Ketteringham Depot. Then read on... What you could be part...

  • Customer Service Assistant

    4 days ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception> What you could be part of... Long Stratton Leisure...

  • Admin Assistant

    2 days ago

    Norwich, United Kingdom Acclaim UK Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...

  • Admin Assistant

    14 hours ago

    Norwich, United Kingdom Acclaim UK Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago

    Norwich, Norfolk, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Foods - Through The Night - NorwichAll the detailsWork Pattern: Tue Wed Thur Fri You must be over 18 to apply for this position. This position contains an Unsociable Premium Pay which is 12.00 p/h plus 3.00 p/h Premium Pay. This pay rate is between the hours of 10pm and 6am. Purpose To deliver a great shopping experience for...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago

    Norwich, Norfolk, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Foods - Through The Night - NorwichAll the detailsWork Pattern: Mon Thurs Fri Sat You must be over 18 to apply for this position. This position contains an Unsociable Premium Pay which is 12.00 p/h plus 3.00 p/h Premium Pay. This pay rate is between the hours of 10pm and 6am. Purpose To deliver a great shopping experience for...

  • Customer Assistant

    Found in: beBee jobs GB - 3 weeks ago

    Norwich, Norfolk, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Foods - Through The Night - NorwichAll the detailsWork Pattern: Sun Mon Tue Sat You must be over 18 to apply for this position. This position contains an Unsociable Premium Pay which is 12.00p/h plus 3.00 p/h Premium Pay. This pay rate is between the hours of 10pm and 6am. Purpose To deliver a great shopping experience for...

  • Admin Assistant

    2 days ago

    Norwich, United Kingdom Acclaim UK Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...

  • Children & Young People's Admin Assistant

    2 days ago

    Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    We are recruiting an enthusiastic and experienced administrator to join our innovative integrated team, providing the Norfolk Healthy Child Programme and Children’s Speech and Language Therapy. We are a friendly and supportive team committed to providing effective services as part of a multi-disciplinary, multi-agency service. As a member of the...

  • Customer Service Administrator

    7 days ago

    Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...

  • Customer Service Administrator

    4 days ago

    Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...

  • Customer Service Administrator

    4 days ago

    Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...

  • Customer Service Administrator

    7 days ago

    Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...

  • Customer Service Assistant

    4 days ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Other Information: Please note,as an organisation we are also committed to being a Real Living Wage employer, meaning all of our staff will be paid a minimum of £10.90 per hour which equates to £21,029 per annum. Do you have as much enthusiasm as our customers? Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team...

  • Clinical Receptionist/ Admin Assistant

    2 days ago

    Norwich, United Kingdom EAST ANGLIA ULTRASOUND SERVICES Full time

    East Anglia Ultrasound is looking for a Clinical Receptionist/Admin Assistant to join its multicultural team. **Duties**: The role can be demanding, therefore we are looking for someone who is hardworking, confident, with excellent communication skills and highly organised. **Skills**:Ability to prioritise and organise a heavy workload...

  • Customer Service

    14 hours ago

    Norwich, United Kingdom Pertemps Network Group Full time

    **Customer Service**: - 176NorwichRSA**£12 Per Hour** - Full Time**Temporary** **Norwich, Norfolk** **Customer Service And Call Centre** **Job Description**: **I am looking for bright, sunny Customer Service individuals to work for student accommodation provider in Norwich** **Do you have a good customer service skills with a great "can do" attitude....

  • Office Assistant

    4 days ago

    Norwich, United Kingdom Danger uk Full time

    Admin Assistant Danger UK, Aylsham We are looking for an admin Assistant to join are team in helping the day to day running of the business. Answering telephone calls *invoicing *Performing general office duties *Must have good computer knowledge. *Training will be provided on the systems we use. *A knowledge of motocross and off road product industry would...