Technical Trainer

**Overview**

Represent a global brand with both internal and external trainees and act as a brand ambassador.

The role holder will be key to rolling out technical processes and procedures in both a classroom environment and through side by side and group coaching. They will support the department with all training requirements.

They will act as a central point of reference on all elements of technical and systems support to people and may also provide support on soft skills learning.

This is a critical role in ensuring that all administrators within the department have the knowledge to perform their role and also have an escalation point where there is a learning gap.

The role holder will also act as a link between the operational and central training support teams and engage in gap analysis and communication of new materials coming from the wider business.

Act as a point of contact for the escalation of technical and customer queries and provide oversight of BAU work within the operation and provide relevant sign off as appropriate.

There will be a requirement to work with colleagues at remote sites efficiently and effectively and as a collaborative team.

**Key Accountabilities and main responsibilities**
- Ensure that change and business improvements and project updates are built into the training cycles
- Support the learning needs analysis process and proactively identify opportunities for development
- Work with internal teams in order to design and deliver training solutions
- Managing relationships in order to ensure any design and delivery is compliant
- Ensure that all training materials are kept up to date
- Maintain individual training records and analysis for any training delivered
- Ensure that change and business improvements and project updates are built into the training cycles
- Be the “go to” experienced referral point within the operation for all technical training queries.
- Provide coaching and local training support to the operational teams.
- Provide support to the leadership teams across all teams
- Ensure adherence to legal and regulatory requirements
- Support Link Group assurance programs that deliver effective risk management and compliance practices

**Experience & Personal Attributes**
- Investment Operations Certificate or working towards
- Technical expertise of financial services and regulated product and procedures
- Ability to work with others to achieve tight deadlines
- Strong and effective communication skills both verbal and written
- Analytical experience and ability to identify trends and root cause
- Ability to coach and influence teams and individuals
- Ability to use Microsoft Office programmes
- Experience within the Share dealing Services (desirable)
- Coaching/Training qualifications (desirable)
- Service excellence knowledge (desirable)
- Experience of specific systems training (desirable)

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orien