Technical Trainer Lead

5 months ago

Bournemouth, United Kingdom x-tention Ltd Full time

**Technical Trainer Lead**

£40-50k based on experience

Full Time

Bournemouth, UK (Hybrid)

**COMPANY OVERVIEW**

**IN THIS POSITION YOU WILL**:
This role has the responsibility for leading our Training Academy. The role will be part of a new team that is being developed to deliver our product, the new MACH Integration platform, as a service (IPaaS) for our global clients.

Key responsibilities will include:

- Devise technical training programs according to requirements.
- Produce training schedules and classroom agendas and determine course content.
- Execute training sessions, webinars, workshops etc. in groups or individually.
- Arrange for and conduct on-site training when needed.
- Creating technical training materials and programmes to address specific customer requirements.

You will be a key member of the Customer Success Team.

**CORE RESPONSIBILITIES**

Client Engagement
- Providing materials to help customers learn best practices to better achieve their desired outcomes.
- Monitoring and assessing the effectiveness and success of training programmes.
- Identifying and implementing a wide range of training techniques to improve efficiency and returns on investment.
- Managing customer enrolment for training, schedule training sessions and organising the resources to facilitate training programmes.
- Consolidating training materials and identifying any training gaps.
- Observe and evaluate results of training programs.
- Build a Training Academy that is suitable for both customer training and internal training.
- This role may also have some additional responsibilities in managing the customer onboarding process.

Internal Team Support
- Consolidating training materials and identifying any training gaps to build a training academy suitable for both customer training and internal training.
- Managing internal enrolment for training, schedule training sessions and organising the resources to facilitate training programmes.
- Collaborating within the Customer Success Team

**Personal/Professional**
- Keep abreast of current and developing trends and technologies across the digital healthcare landscape and identify opportunities for improving and automating the onboarding process.
- Be a lifelong learner, problem solver and creative thinker.

**Other**
- Any other duties as reasonably required.

**SUCCESS CRITERIA**

People who are successful in this role:

- Adapt to a dynamic environment with an ever-changing workload.
- Maintain a high standard for the quality of their own work.
- Are proficient in onboarding and training best practice and how to adapt as required to the environment.
- Are service oriented and meet requirements to facilitate our internal knowledge base and exchange throughout the business units of x-tention
- Strive to improve their knowledge and expertise of MACH and OHSB or solutions in which they are involved
- Ask for support and direction when needed
- Work autonomously while effectively cooperating with a dynamic, agile team
- A passion to work in an amazing and intercultural team
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges

**ESSENTIAL QUALIFICATIONS AND EXPERIENCE**
- Previous experience in a Technical Training Lead role
- Excellent written and verbal communication skills
- The ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
- Experience designing technical course content
- Advanced Information Technology and Communications knowledge and capabilities and ability to learn new software tools on the job
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring and e-learning programmes
- Knowledge of Java, APIs, databases essential
- Critical thinking skills
- Detail-orientated

**DESIRABLE QUALIFICATIONS AND EXPERIENCE**
- Previous experience integrating and/or migrating legacy systems to new software/platform solutions in a way that best serves client and business goals.
- Proficiency in using Office Productivity and Collaboration Tools
- Customer success course certificates are desirable
- Trainer / Instructor certification desirable
- Experience working for an international company dealing with global clients

**WORKING AT X-TENTION**

The key to our success is due to building the right teams and empowering them to do what they do best. Our reputation is important to us and we recognise that our ethos and culture will ensure we continue to succeed in the future.
- We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
- We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
- We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and value

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