Customer Service Advisor

3 weeks ago


Leicester, United Kingdom Acorn Recruitment And Training Full time

A great opportunity for a Customer Service Advisor to join the friendly team based at NHS Leicester Royal Infirmary on their busy 24/7 facilities helpdesk.
Pay Rate: £9.50 - £17.39 per hour
Hours: 37.5 per week - 5 days out of the 7 with 2 days of in the week when you are working the weekend.
There is a rotational shift pattern, which will include working the below:

- 0700-1500
- 0800-1600
- 1100-1900
- 1500-2200
- 2200-0600
We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries.
It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential.
Extensive experience in a call centre/helpdesk environment or similar is desirable, although not essential, as full training will be given.
There will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadowother staff members.
Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.



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