Receptionist

6 months ago


Southampton, United Kingdom Macdonald Hotels Limited Full time

_**About us**:_

Macdonald Botley Park Hotel & Spa is one of the finest 4-star hotels in Southampton. Set in the heart of Hampshire, our hotel offers the best locations and good facilities. With direct access to Southampton airport, Eastleigh, Portsmouth and the M3, our hotel is famous for family holidays, business, and weddings. Our hotel is a perfect venue for celebrations, events, and conferences; we boast superb hotel accommodation, stylish meeting and function rooms, a luxurious spa with a range of state-of-the-art LifeFitness equipment and professional, courteous service.
- **About a role**:_

As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.
- **Outline Job Description**:_
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Assist with administrative tasks as needed.
- Liaison with inter-departments in making sure high standard of customer care.
- Hardworking and keen to learn new skills
- Ideally have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.
- **Salary**:_ £10.00 per hour to £11.44 per hour

Min 0-6 months of experience
- **Benefits**:_
- Competitive rates of pay at all levels
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Generous discount on regular room rates
- Free use of our leisure, pool, and gym facilities at off-peak times

**Job Types**: Full-time, Permanent

Pay: £10.00-£11.44 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: Receptionist


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