Customer Service Administrator

2 weeks ago


Toome, United Kingdom Ashton Recruitment Full time

**Ashton Recruitment requires a Customer Services Administrator for our client based in Toomebridge**

**Position**:Customer Service Administrator

**Location**:Toomebridge

**Duration**:Temporary

**Rate of Pay**:£21,000-£22,000 + Bonus

**Hours**:Monday - Friday 09:00-17:00

**Duties will include (but not be limited to)**:

- Outbound and inbound calls dealt with promptly and professionally
- Daily contact with customers providing up to date and accurate information regarding:

- Liaise and work closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
- Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
- Attend team briefs and meetings.
- Compilation of Key Performance Indicators and management reports as necessary.
- Ensuring that communication and service levels are consistently efficient and effective.
- Any other duties as delegated by Management.

**Essential Criteria**:

- Educated to GCSE standard (or equivalent) with a grade C in English and Maths.
- Minimum of 2 years’ experience working in a sales/customer services role in a high volume based business.
- Experience and confidence in liaising with a range of personnel from various disciplines.
- Excellent working knowledge of CRM System (Customer relationship management system)
- Excellent IT Skills in particular ie Microsoft Office, in particular Excel.
- Excellent Communication skills both orally and written
- A working knowledge/experience in the use of Sales Logix

Ashton Recruitment is acting as a Recruitment Agency

**Job Types**: Full-time, Temp to perm

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (required)

Work Location: In person



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