Recoveries Officer

5 months ago

Edinburgh, United Kingdom Scottish Government Full time

Overview:
**Do you have excellent attention to detail? We have an exciting A3 Recoveries Officer opportunities within our Recoveries Team.**

**About us**

SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around £1.4 billion each year, making payments to both educational institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve. More information on SAAS can be found on our website

The SAAS Recoveries team sits within the wider Finance Directorate which incorporates Counter Fraud, Finance and Procurement and has in excess of 25 staff.

The Debt Recovery team are responsible for controlling, collection and reporting of all overpayments of debt and comprises, the B3 Senior Recoveries Manager, 2 x B1 Recoveries Team Leaders, two A4 Senior Recovery Officers and four A3 Recoveries Officers. The Recoveries Officer supports the standard overpayment process for recovery of student funding.

**Responsibilities**:

- Using debt negotiation skills to secure payments or repayment plans within guidelines.
- Considering if escalated action is necessary and appropriate based on case history, issuing letters where required to warn of potential action.
- Escalation of complex cases to A4 recoveries specialists where appropriate.
- Providing a customer focussed and professional service to students and stakeholders, including solicitors and sheriff officers.
- Handling cases with sensitivity and compassion.
- Working as part of a team, adapting to changing priorities as required.

**Competencies**

Communications and Engagement

Team Working

Self Awareness

Customer Service

Essential Criteria & Qualifications:
No specific qualifications required for this post.

**Essential Criteria**

1. Good verbal and written communication skills and confidence in engaging with a range of people.

2. The ability to work independently and as part of a team and take ownership of work

3. Motivated and well organised with the ability to use own initiative to work, seeking advice when required.

4. Good customer service skills with the ability to provide a quality service.

**Provisional Interview Dates**

To be confirmed.

**Additional Information**

SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays. After taking up post in SAAS you will take the Spring Friday and Monday holiday in late May/early June together with the September half day. SAAS office is fully closed between Christmas and New Year.

**How To Apply**

For further information on this vacancy please download and review the “Person Specification” which you will find below.

**Person_Specification_Band_A Updated Aug23 (V2)**

To learn more about this opportunity, please contact

**The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via**

**As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.**

**Personal information you provide in the recruitment process will be made availa**
**ble to Scottish Government and our additional data processors.

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