Loyalty Specialist

5 months ago

Manchester, United Kingdom SimpliSafe Ltd Full time

**Job Title**: Loyalty Specialist

**Reports to**: UK Senior Sales Supervisor

**Salary**:£22,500.00 per annum, Potential OTE £30,000 - £35,000 + Company Benefits

**About SimpliSafe**:
SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t.

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

**Why SimpliSafe**:
There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing them with extra peace of mind.

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here.

**The Role**:
The loyalty specialist is responsible for building and maintaining relationships with customers and agents. The main purpose of the role is to retain existing customers whilst listening and addressing any concerns they may have. The role is to also educate customers on products and services we offer.
Why are we hiring?
Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
What You’ll Do
- Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalised monitoring solutions via inbound phone calls
- Empathise with customers to convey our high level of care
- Collaborate with team members to help reach high level team goals
- Builds a strong rapport with customers by using interpersonal skills, asking clarifying questions and anticipating their needs
- Develop strategies and recommendations to retain customers before cancellation
- Resolve customer complaints and concerns by investigating the problems;develop solutions and manage through to resolution
- Document all customer interactions in the relevant databases. Ensuring Accurate record keeping of all activity to support reporting and analytics
- Provide solutions or promotional offers designed to retain customers
- Enhance customer loyalty and upsell accordingly
- Analyse feedback, negotiate with customers and implement retention strategies
- Be confident in handling any customer queries or challenges
- Gain and maintain a good understanding of loyalty offers to support conversations with customers in order to achieve a positive outcome
- Identify areas for opportunity and improvement
- Identify any trends or patterns when a customer calls to cancel

What You’ll Need
- Have strong communication and interpersonal skills
- Possess excellent organisational and problem solving skills
- Highly motivated
- Ability to take on increased responsibilities as the position advances
- Proven ability to consistently meet and exceed individual metrics
- Comfortability talking about technical and safety issues
- Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction

What Values You’ll Share:

- Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
- Aim High - We are always challenging ourselves and others to grow and improve.
- No Ego - We drive to succeed as a team and learn from our mistakes.
- One Team - We collaborate and win as a team.
- Lift As We Climb - We invest in developing others and ourselves.
- Lean & Nimble - We test, learn and improve.

**What’s in it for you?**

Working at Simplisafe, you’ll have access to:

- Competitive salary and commission structure
- 36 Days holiday entitlement
- Enhanced pension
- Life assurance
- Private dental and healthcare
- Free eye test and contribution to glasses
- Employee Assistance Programme
- SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
- Cycle to work scheme
- Team social events (annual summer and christmas parties, amongst other socials)
- Freebies, Perks at Work membership, monthl

  • CRM and Loyalty Specialist

    1 month ago

    Manchester, United Kingdom Carloans365 Full time

    Job Title: CRM and Loyalty SpecialistWe are seeking a highly skilled CRM and Loyalty Specialist to join our team at Carloans365. As a key member of our sales team, you will be responsible for managing customer relationships post-finance payout, offering warranty options to suit their budget and personal circumstances, and coordinating with dealerships to...

  • CRM and Loyalty Specialist

    1 month ago

    Manchester, United Kingdom Carloans365 Full time

    Job Title: CRM and Loyalty SpecialistWe are seeking a highly skilled CRM and Loyalty Specialist to join our team at Carloans365. As a key member of our sales team, you will be responsible for managing customer relationships post-finance payout, offering warranty options to suit their budget and personal circumstances, and coordinating with dealerships to...

  • Retention Marketing and Customer Loyalty Specialist

    2 weeks ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    About the RoleWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. The successful candidate will be responsible for developing and implementing effective customer retention strategies to drive business growth.Key Responsibilities:Develop and execute customer retention marketing strategies to increase...

  • Fragrance Sales Specialist

    3 weeks ago

    Manchester, United Kingdom PUIG Deutschland GmbH Full time

    About the RoleWe are seeking a skilled Fragrance Sales Specialist to join our team at Puig Deutschland GmbH. As a Fragrance Sales Specialist, you will be responsible for achieving sales targets while promoting our luxury brands and delivering exceptional customer experiences.Key ResponsibilitiesPromote and sell our luxury fragrance brands to customersDevelop...

  • Specialist Business Crime Solicitor

    6 days ago

    Manchester, United Kingdom Sacco Mann Full time

    We are seeking an experienced Business Crime and Regulatory Solicitor to join our specialist team in Manchester.Our client is a Legal 500 ranked law firm that offers competitive salaries, excellent opportunities for progression, and a fantastic benefits package including a generous pension scheme, travel insurance, and staff loyalty cards.As a Business Crime...

  • Digital Analytics Specialist

    4 weeks ago

    Manchester, United Kingdom Jellyfish Full time

    Website Analytics Implementation SpecialistJellyfish is a global digital marketing agency that values diversity and inclusivity. We're looking for a skilled Digital Analytics Specialist to join our team.As a Digital Analytics Specialist, you will work with our implementation experts to design and deploy data collection strategies, implement tagging...

  • Account Specialist

    4 weeks ago

    Manchester, United Kingdom AbbVie Full time

    Job Title: Account SpecialistAbbVie is seeking a highly motivated and experienced Account Specialist to join our team in Manchester. As a key member of our Gastroenterology product portfolio, you will be responsible for developing and executing a comprehensive account strategy to drive sales growth and customer satisfaction.Key Responsibilities:Develop and...

  • Digital Analytics Specialist

    1 month ago

    Manchester, United Kingdom Jellyfish Full time

    Job Title: Website Analytics Implementation SpecialistAt Jellyfish, we're seeking a skilled Website Analytics Implementation Specialist to join our Analytics Team. As a key member of our Martech Capability, you'll play a crucial role in creating impact and driving business growth.About the RoleAs a Website Analytics Implementation Specialist, you'll work...

  • Digital Analytics Specialist

    1 month ago

    Manchester, United Kingdom Jellyfish Full time

    Job Title: Website Analytics Implementation SpecialistAt Jellyfish, we're seeking a skilled Website Analytics Implementation Specialist to join our Analytics Team. As a key member of our Martech Capability, you'll play a crucial role in creating impact and driving business growth.About the RoleAs a Website Analytics Implementation Specialist, you'll work...

  • SEO Specialist

    5 months ago

    Manchester, United Kingdom vape area ltd Full time

    Job Overview: We are seeking an experienced SEO Specialist to join our team. As an SEO Specialist, you will be responsible for optimizing our website and online presence to improve organic search rankings and drive targeted traffic to our site. This is a key role in our digital marketing strategy, and we are looking for someone who is passionate about SEO...

  • Property Sales Specialist

    4 weeks ago

    Manchester, United Kingdom Rentokil Initial Full time

    Job Title: Property Sales SpecialistWe are seeking a highly motivated and customer-focused Property Sales Specialist to join our team at Rentokil Initial. As a Property Sales Specialist, you will be responsible for visiting customers, surveying their properties, and providing solutions to address or prevent property preservation and maintenance issues.Key...

  • Digital Analytics Specialist

    4 weeks ago

    Manchester, United Kingdom Jellyfish Full time

    Unlock Your Potential as a Digital Analytics SpecialistAt Jellyfish, we're passionate about empowering our clients to succeed in the digital landscape. As a Digital Analytics Specialist, you'll play a crucial role in helping us achieve this goal.About the RoleWe're seeking a highly skilled and experienced Digital Analytics Specialist to join our team. As a...

  • Fragrance Specialist

    4 weeks ago

    Manchester, United Kingdom Jo Malone London Full time

    Unlock Your Potential as a Fragrance SpecialistAt Jo Malone London, we're on the hunt for a talented Fragrance Specialist to join our team at Selfridges Trafford. As a key member of our retail team, you'll have the opportunity to develop your skills and expertise in the world of luxury fragrances.About the RoleWe're looking for a passionate and knowledgeable...

  • Fragrance Specialist

    4 weeks ago

    Manchester, United Kingdom Jo Malone London Full time

    Unlock Your Potential as a Fragrance SpecialistAt Jo Malone London, we're on the hunt for a talented Fragrance Specialist to join our team at Selfridges Trafford. As a key member of our retail team, you'll have the opportunity to develop your skills and expertise in the world of luxury fragrances.About the RoleWe're looking for a passionate and knowledgeable...

  • Makeup and Fragrance Specialist

    3 weeks ago

    Manchester, United Kingdom Tom Ford Full time

    Job Title: Makeup and Fragrance SpecialistJob Summary: We are seeking a highly skilled and passionate Makeup and Fragrance Specialist to join our team at Tom Ford. As a key member of our retail team, you will be responsible for providing exceptional customer service, showcasing our luxury beauty products, and creating a unique and personalized shopping...

  • Service Engineer

    4 weeks ago

    Manchester, United Kingdom Demob Job Ltd Full time

    We are seeking a skilled Service Engineer to join our team at Demob Job Ltd. The successful candidate will be responsible for traveling to customer sites to perform service, maintenance, and repair of our range of specialist equipment.Key Responsibilities:Strong electrical engineering background with a relevant qualification to City & Guilds/NVQ level 3 as a...

  • Beauty Specialist

    4 weeks ago

    Manchester, United Kingdom The Estée Lauder Companies Inc. Full time

    About the RoleWe are seeking a highly skilled and passionate Make Up & Fragrance Specialist to join our team at Tom Ford Beauty. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a luxurious in-store experience for our clients.Key ResponsibilitiesProvide personalized and authentic customer...

  • Beauty Specialist

    4 weeks ago

    Manchester, United Kingdom The Estée Lauder Companies Inc. Full time

    About the RoleWe are seeking a highly skilled and passionate Make Up & Fragrance Specialist to join our team at Tom Ford Beauty. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a luxurious in-store experience for our clients.Key ResponsibilitiesProvide personalized and authentic customer...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Applause IT Full time

    **Customer Support Specialist** **£25,000 - £30,000** **Remote** Applause IT are seeking a dedicated and proactive Customer Support Specialist to join a global SaaS provider. This is an opportunity to work for an expanding company, who operate in multiple countries, from the United Kingdom to Australia. Your responsibilities as Customer Support...

  • Proven Construction and Project Manager

    1 week ago

    Manchester, United Kingdom Building Careers UK Full time

    At Building Careers UK, we are seeking a skilled Pre Construction Manager to join our dynamic team. As a leading fit out and refurbishment contractor, our client delivers exceptional professional services tailored specifically to the office sector in the UK.The successful candidate will oversee the pre-construction process and procedures, ensuring a seamless...