Customer Relationship Executive

4 months ago

Renfrew, United Kingdom SD Worx Full time

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

**What do we have to offer?**

A challenging job in which you will manage the customer relationships from receipt of contract, ensuring timely and efficient implementation through to an on-going trouble & error free best in class managed payroll service, enabling enhanced customer satisfaction evidenced in part by the timely payment of fees due.

You will also get the following:

- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

**What do you have to offer?**

All round passion in customer service and a strong drive to build lasting relationships with international customers. But also:

- Customer relationship management experience with subcontractors and/or customers
- Proven professional customer/call handling experience, including first line, triage and query response in compliance with SLA's, KPI's and service credits contractually agreed
- Proven knowledge of process methodology and ability to develop/improve processes.

**Which task can you expect?**
- Manage customer and In-country partners (ICP) queries and expectations to ensure contract levels and SLA’s are fulfilled and excellent relationships are maintained.
- Review and proactively refine existing service processes and procedures to drive business forward.
- Assist the Customer where necessary with forms, communication with ICP's, banks, tax offices, accountants and other 3rd parties.
- Provide advice on payroll related matters to non-UK employers/employees as required, developing in-depth knowledge of specific countries (country champion).
- Provide 'out of country payroll office' services as required on behalf of designated customers, i.e. in situations where the customer does not want to deal directly with the ICP.
- Identify and escalate any issues threatening the successful fulfilment of a contract.
- Ensure compliance with all SD Worx policies for the maintenance of Data Protection, confidentiality, integrity and availability of information and to protect personal data for all customers and ICP's.
- Identify new business opportunities within designated customers and facilitate additional/new customer/country services.

From many places, we work as one, moving from better to best together.

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