Support Desk Administrator

4 days ago


London, United Kingdom Macnamara ICT Limited Full time

We have a vacancy for a Support Desk Administrator in our five-person customer help desk team.

This is a hybrid work from home and office role, with a minimum of two days per week in the office, and occasional work at client premises.

We work a weekly alternating shift system: 08:00 - 16:30 and 10:30 - 19:00 with one Saturday morning per month on call.

We are focused on outstanding customer service and the key to success in the role is a genuine passion for providing excellent service.

The help desk team provides support both to our customers and our own project delivery and technical team.

Our new team member will:

- Maintain tickets, logs and other records relating to customer service.
- Work on entry-level technical tasks, troubleshooting and problem analysis.
- Work with management on technical and operational documentation.
- Work on internal and customer-facing compliance projects
- Liaise with customers and suppliers.
- Handle data entry, basic bookkeeping and accounts reconciliation.

To succeed in this role, you will:

- Have excellent spoken and written English.
- Care about people, both your colleagues and our customers.
- Be driven to learn new things and excited about technology and its role in people’s lives.
- Be a details person.
- Have the courage to leave your comfort zone and the sensitivity to know when you must turn to a manager for advice.
- Be scrupulously honest and have **read and understood the BCS code of ethics**.

In return we will:

- Always treat you with respect.
- Encourage and support you in your learning journey by providing internal and industry training.
- Pay you at least in line with industry rates.
- Help you find and develop your strengths in, customer service, documentation, record keeping and your own unique skills (we’d love you to surprise us).
- Encourage you to provide input into the overall direction of the company.

Our aim is to build a top performance team. Our help desk is not like others in our industry; we are aiming for perfection. We will provide everything you need to perform at the top of your game. At the same time, we have no tolerance for anything less than 100% commitment to our team goals.

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you read the BCS Code of Ethics?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in London



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