Head of Operations Tfm

7 days ago

Surrey, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, whilemaintaining our values of high quality and excellent customer care.

**The Role - Head of Operations TFM
To lead the contracts nationally from an operational view point, ensuring the successful operational management of Total FM service’s within the projects. To be carried out in conjunction with budgetary requirements and timescales within a professional,busy and vibrant atmosphere.

The overall team vision is to provide a high quality FM service in partnership with the clients and stakeholders alike.

**Duties/Key Responsibilities**
- Ensure the services delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
- Maximise profits whilst achieving the required quality standards with mínimal penalty deductions.
- Manage commercial contract matters to minimise the risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution etc., and escalation where required.
- Ensure the projects are managed in accordance with H&S best practice
- Provide overall leadership to the projects to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for Regional Operations Managers and other individuals at that level reporting to you.
- Work in collaboration with the SPV’s and Authorities to develop and implement FM initiatives
- Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets
- Ensure a robust asset management system is in place backed up by effective use of QFM or another relevant CAFM system
- Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
- Supporting the business as required in growth opportunities, in conjunction with the bid development team as required
- Mobilisation of new contracts as allocated, ensuring a smooth transition of staff, subcontractors and ensuring service delivery is maintained.
- Management of and responsibility for the financial performance of the contracts (involving responsibility for management accounts, calculation of sales credit control and an understanding of financial modeling.
- Demonstrate the Company’s core values of respect, involve, trust, challenge and deliver excellence.
- Risk management - identifying and minimizing risk, early identification of potential problems, escalating where necessary to the Head of FM
- Leading on operational matters for the sites under your control

**Skills**
- Over 5 years Facilities Management experience within a challenging environment is essential, preferably within the Public Sector environment.
- Over 3 years’ experience of leading a Senior FM operational team
- Recognised relevant qualification in FM / Engineering / Construction / Soft Services.
- Experience of managing multiple PFI contracts with over £1m turnover each.
- Strong multi-discipline experience in a similar environment
- Management of FM direct/outsourced service delivery
- Financial Management
- Commercial Management
- Effective Communicator and Team Leader
- Proactive ‘can do’ management style
- Experienced in the operation of an FM software package i.e. QFM / Maximo etc.
- Strong Computer Literacy
- Excellent Written and oral communication skills
- Strong Motivational Skills
- Excellent Interpersonal Skills, Diplomacy and tact
- Ability to liaise confidently and professionally at all levels
- Excellent organisational skills
- Working knowledge of public sector establishments
- Ability to lead, manage and develop teams across multiple contracts
- Ability to implement change
- Ability to think strategically and identify growth opportunities
- Ability to prioritise work load effectively and efficiently
- Ability to work under own initiative
- Flexible, Professional, and Proactive approach to working

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