Administrator for Send Therapies

4 months ago

Harlow, United Kingdom HCRG Care Group Full time

Job Introduction
To work as part of an administrative team providing a high quality and responsive single point of contact, booking appointments for our SEND Therapies Service in West Essex, based at Treehouse Family Hub in Harlow.

The post holder is responsible for triaging telephone calls to ensure efficient day to day operation of processing appointments and referrals across the services. The role may require a small amount of travelling to and working from our other delivery hubs or offices in West Essex. We will allow the flexibility to work from home when pre agreed with line management.

Main Responsibilities
Your days will be** varied, task-orientated **and include:

- Maintaining therapist ledgers.
- Sending meeting requests and managing responses, may be involved in some minute taking.
- Monitoring of generic mailbox & escalating relevant queries for response in appropriate timeframes.
- Ensuring a timely response to requests across all the West Essex specialist services.
- Liaising with other services and professionals to collect information relating to the SEND therapy services.
- Liaise closely with parents and guardians of patients for correspondence, appointments, information when required.
- Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Previous Office experience would be preferable along with experience of working with confidential & sensitive information and data.

Experience of working within Children’s Services or in an NHS environment would be desirable.

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an Administrator, you will be part of our new SEND Therapies Team in West Essex.

As an Administrator within HCRG Care Group, you will receive access to exclusive rewards and benefits including:

- Competitive salary with group pension.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.

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