Scheduler

3 weeks ago


Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

Ward Administrator/ Scheduler/ Receptionist
- Part Time 19 hours over 2 days (Tues & Friday or Wednesday & Friday 08.00-18.00)

We are looking for an individual to join WWCRC. The individual must participate fully in the day-to day organisation and running of clinical trials.

The NIHR Specialist Biomedical Research Centre (BRC) for Cancer is based at the Royal Marsden NHS Foundation Trust (RM) and The Institute of Cancer Research (ICR), which together form the largest Comprehensive Cancer Centre in Europe. We aim to deliver improved targeted therapies for all cancer patients through personalised and stratified treatment specific to individual genetic, molecular and functional characteristics.

The West Wing Clinical Research Centre (WWCRC) is a clinical research facility at the Sutton site of The Royal Marsden Hospital which will provide a dedicated space and a comfortable environment for patients participating in clinical trials. WWCRC has a dedicated laboratory facility for the processing of pharmacokinetic/pharmacodynamics blood samples, essential for clinical trials as well as a dedicated pharmacy room for rapid dispensing of clinical trial drugs. It incorporates space for the Clinical Research Teams to operate with consulting rooms for research clinics, which encompass consent, screening, baseline and on-treatment patient visits.

The West Wing Clinical Research Centre Administrative Assistant/ Scheduler/ Receptionist post is an integral position within The West Wing Clinical Research Centre (WWCRC) team, under the supervision of the Charge Nurse of the unit and the Matron. The post holder will assist with all administrative aspects of the unit including data collection, reception and clerical duties to maintain an efficient, welcoming and proactive administrative and receptionist service.

The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff and visiting patients and their families.

The post holders will assist with all administrative aspects of the unit including:

- Scheduling a range of treatments.
- Booking appointments.
- Providing a welcoming and helpful reception for day and outpatient areas.
- Data collection
- Other clerical duties associated with the running of the WWCRC

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 3,900 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For more information, please refer to the job description and person specification.

Appointments, scheduling, and capacity management
- To deal with all patient research referrals from clinicians/ research nurses, ensuring that the treatment is scheduled within WWCRC guidelines.
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations regarding their appointment.
- To liaise with the clinical research teams and nursing staff/ research nurses to prioritise the scheduling of new referrals and continuing appointments.
- To schedule all treatment on the Unit in line with local guidelines and protocols.
- To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, WWCRC opening hours and availability of blood results etc.

Clinic management
- To pre-prepare all clinics
- To manage overbooking.
- To ensure that the clinics are organised and well run. Liaising with the nursing and medical teams’ dependant on patient acuity and changing needs of the patients waiting to be seen.
- To discharge patients off clinics who are non-attenders and contact them and relevant research team to rebook.

Service delivery
- To work closely with the Nurse Co-ordinator.
- To ensure that the coding department receives the required patient information daily so that all chemotherapy income can be fully recouped.
- To be responsible for regular collection of


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