Security Receptionist

**Science and Technology Facilities Council**

**Salary: £20,129 to £21,879 pro rata**

**Contract type: Open-ended (permanent)**

**Hours: Part time - 20 hours per week (job share)**

**Closing date: 2nd February 2023**

Do you have excellent customer services skills and the ability to remain calm and quick thinking whilst under pressure?

Can you work 3 day shifts one week and 2 day shifts the second week on a rotation basis? (Hours 0700 - 1530) Opportunities for overtime will be available.

If so, we'd like you to join our in-house Security Team

**About the role**

We are seeking a two Security Receptionist's to join us at Daresbury Laboratory. The role will see you act as the first point of contact for staff, tenants, campus members, contractors and visitors both face to face and by phone.

You will provide a high level of customer service. Liaise with the client and building tenants. Produce visitor passes on the Easy Lobby system, operate the switchboard and other electronic media as well as programming the door access cards (KABA System). Ensure visitors complete the required site inductions.

**Further responsibilities include**:
To deliver professional reception administrative services to the Daresbury Laboratory Security and Reception Service.

The post holder will respond to operational needs and provide a flexible professional administrative support services to ensure that day to day tasks and functions are attended to.

The role supports a diverse range of customer facing functions, enabling STFC to deliver reception services efficiently, and to a high standard to staff, visitors, tenants, and collaborators at Daresbury Laboratory.

To act as first point of contact with customers via all means of communication and deliver a high level of customer service.

Working collaboratively and effectively with team members to ensure the smooth running of the services.

**Key Responsibilities**
- Greet all visitors to Daresbury Laboratory Reception & contact their host to inform them of their arrival.
- Verify & book in/out all visitors with the Easy Lobby booking in system following the correct procedure.
- Operate and maintain the CCURE card access system in relation to the issuing of passes.
- Producing STFC ID passes as appropriate for staff, tenants, contractors and campus members using the Ccure systems.
- Issuing the appropriate passes, giving instructions and contacting host for collection of visitor.
- Where applicable ensure visitors & new starters are set up on the required site safety induction.
- Ensuring contractors are set up on the required site induction course prior to going on site.
- Ensuring contractor’s sign-in/out prior to going on/off site.
- Checking safety portal to verify site induction records are in date.
- Check Daily Handover notes from job share colleague & action/update as required.
- Switchboard duties - directing external and internal enquiries and fielding of any inappropriate calls (cold calls etc.) providing a professional front line response.
- Support Meetings and visits that are held on site by ensuring the all Passes/Parking Permits, Site Maps are issued accordingly.
- Provide information to Visitors regarding STFC wireless network internet access.
- Ensure there are sufficient consumables for badging and these are ordered and restocked as required.
- Raise Estates jobs on help desk as required.
- General tasks to support Security and Reception team or wider department as required.
- Willingness to cover for holidays and sickness of job share colleague as required.
- Complete all role related training as required.
- Complete all mandatory UKRI training as required.

**Other /Security Support.**
- Champion the Estates/reception services in a positive manner.
- Assisting security colleagues in provision of an effective security service to staff tenants, campus members and visitors to the Laboratory.
- Adhere to all security procedures and Standard Operating Processes.
- Monitoring CCTV systems
- Assisting security colleagues in co-ordinating emergency situations until site controller present.
- Contacting key staff in emergency situations.
- Liaising with the emergency services in emergency situations, as required.
- Acting as first aider as required.
- Assisting with coordination of vehicle movements and car parking during events
- Provide occasional cover for security shifts on a casual basis according to operational requirements.
- Support management and contribute to identifying improvements to operations, systems and process.
- Other duties requested by senior managers that are not deemed to be unreasonable.

**About you**

**Essential**:

- A good standard of education
- Previous experience as a Receptionist/concierge within a professional environment
- Be a proficient user of IT systems including an understanding of Microsoft Office, Word & Outlook
- Customer focused approach
- Ability to Multitask in a fast paced environment.
- Remaining calm under pre