Senior Receptionist

2 weeks ago


London, United Kingdom Citadines Holborn-Covent Garden London Full time

**_Citadines_**
**_Apart’hotels_** offers a home away from home with contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services customised to our guests’ lifestyle and needs.

Citadines offers properties in prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.
We are seeking a confident and enthusiastic individual to join our Citadines South Kensington London team. Our properties operate 24/7; therefore the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available.
- As the Senior Receptionist you will:

- Ensure the Front Office team on shift offers a warm welcome and exceeds our guest expectation on a day to day basis
- Lead the team, ensuring guest service scores are above the required standards
- Working with all departments in the property to ensure operational efficiency
- Ensuring compliance in key focus areas (service standards, financial, reporting) through the relevant administration
- Act on own initiative and think ahead in order to exceed expectations
- Encouraging service excellence, enhancing the guest experience
- Be creative and confident in finding solutions to everyday challenges

To be successful in the role of Senior Receptionist you must have:

- Minimum of 2 years’ experience as receptionist in a hotel/serviced apartment
- Fluent English, both verbal and written (bilingualism is highly desirable)
- Proficient level of IT systems including Microsoft Office Suite
- Property Management System Experience desired (RMS)
- Intermediate understanding of general health-safety & fire safety
- The ability to work flexibly across 7 days a week supporting the business

In return, we will provide you with:
- A competitive Salary and genuine career opportunities within our business
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
- Valuable training sessions on RMS, along numerous other learning and development opportunities
- A PERKBOX subscription with benefits, discounts and savings available from your first day

About Us
- The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.
- With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.
- If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.INDHOTEL


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