Call Centre Analyst
2 weeks ago
Benefits:
- 33 days annual leave (Including bank holidays)
- Casual dress code
- On-site parking
- Employee referral scheme
- Eye care scheme
- Subsidised Costa machine onsite
- Monthly staff lottery prizes
Elevation Recruitment are excited to be working with a growing, fast paced, entrepreneurial business in Rotherham. The role of Call Centre Analyst will be part of the Operations Team and will work closely with the head of operations.
As Call Centre Analyst, your duties and responsibilities will include:
- Daily analysis of performance data to identify areas of weakness and opportunities to increase performance
- Identify and liaise with key stakeholders/decision makers to ensure that change is delivered effectively
- Facilitate agent performance meetings, discuss relevant solutions and performances drivers in order to maximise sales opportunities
- Production of weekly, monthly, and quarterly performance updates to be delivered to the Head of CEO, Operations and Data Scientist
- Regular reviews of service agreement with the view of development and increases performance
- Identify risks and mitigate with solutions
- Project Management
Key skills of the Call Centre Analyst:
- Experience working in a Call Centre environment
- Proven track record of identifying and resolving issues
- Excellent knowledge Microsoft 365, and Power BI
- Excellent communication and interpersonal skills
- Proactive, with strong organisational skills and attention to detail
If you are have a positive attitude and the ability to talk to people at all levels, this could be the next step for you
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