Right Care Advisor

3 weeks ago

Bristol, United Kingdom Marie Stopes International Full time

**Join our Dynamic Team as a Right Care Advisor. Unleash your potential and join us in a role that rewards your skills and experience.**

**Location**:Bristol, Bradley Stoke.

**Contract type**:12 month fixed term contract, 22.5 hours, between the hours of 7am-6pm, Monday - Friday

**Salary**:starting from £22,990

**About MSI UK**

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

**What is a Right Care Advisor?**

Are you ready to take charge of managing clients who need clinical referrals? As a Right Care Advisor, you'll work hand-in-hand with our skilled Doctors and Clinical Practitioners, ensuring they meet our rigorous Pre-Existing Conditions guidelines.

Your role will involve providing telephone support, discussing clients' medical history and appointments. You'll collaborate with external healthcare professionals, creating a seamless clinical referral pathway. But that's not all You'll also conduct welfare calls to clients in different situations, offering guidance to those uncertain about treatment decisions. Plus, you'll swiftly handle emergencies by contacting external services or the necessary emergency response.

To perform this role, it is essential that you have the following skills and experience:

- Excellent written and verbal communication skills - comfortable networking with stakeholders at every level of the organization, establishing valuable connections.
- Attention to detail that sets you apart - a results-driven mindset and seamless teamwork skills that exceed expectations.
- Rapid learning agility and proactive initiative - embrace new challenges with confidence, making quick strides towards success.
- Exemplary organisational skills - able to multitask and handle conflicting priorities
- Good Microsoft package skills - MS Word, Office, Excel and PowerPoint.
- Ability to prioritize and complete projects within deadline

**What can we offer you?**

Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider up to 5% employer contribution
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
- Up to £7000 annual season ticket loan for use on public transport
- Competitive overtime rates

Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health - 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees in moments of need
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- 25 days annual leave, plus bank holidays increasing with continuous service (FTE)
- We celebrate our colleagues through our national Employee Recognition Programme
- Annual contribution towards eye test and glasses

Personal Development
- Great opportunities to progress
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available

We're proud to be a Disability Confident Level 1 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

For more information about the role, please view the job description.

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