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Right Care and Safeguarding Advisor
3 months ago
Are you an organised and confident individual who is interested in safeguarding by supporting our clients in a caring, compassionate and empathetic way? This may be the role for you
Location:
Bristol, Bradley Stoke - Accessible by bus routes and car via the M4 with car parking on site, 5 minute drive to large shopping centre with local amenities in walking distance.
Contract type: 37.5 hours, Monday to Friday, between the hours of 7am-6pm.
Salary:
starting from £22,990 to £25,289 dependant on experience
About MSI UK
At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the world's leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them.
Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
What is a Right Care and Safeguarding Advisor?
As the Right Care and Safeguarding Advisor, you will be responsible for managing clients who require clinical referrals working closely with our Doctors and Clinical Practitioners aligning to our Pre-Existing Conditions guidelines.
You will provide telephone support discussing clients medical history and their appointments working in collaboration with external healthcare professionals to deliver a seamless clinical referral pathway.
Alongside this you can expect to undertake welfare calls to clients in varying situations; clients who are unsure of their decision to proceed with treatment, contacting external services via telephone and responding quickly to situations where the emergency services are required.
Working within an established, knowledgeable and supportive team, you will be a capable and organised individual with an ability to efficiently and effectively multi-task and cope well under pressure.
The Right Care and Safeguarding Advisor will support the Safeguarding and Complex Care Lead in the management of complex and high risk safeguarding clients in addition to working in the Right Care team and supporting those clients requiring more information into their medical history.
To perform this role, it is essential that you have the following skills and experience:- Confidence to work on own initiative for the best client experience
- Confident and a good understanding of Microsoft packages
- Able to remain professional in a challenging and demanding environment
- Ability to prioritise workload to meet demand
- Work independently as well as a team
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We're proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
