Drs Administrator

4 weeks ago

Birmingham, United Kingdom RICS Full time

**DRS Administrator**

**Location**: Birmingham/Hybrid

**Job type**: Permanent

**Job Purpose**

As a Dispute Resolution Services (DRS) Administrator, you will be assisting to the Quality Assurance & Panel Manager with the management and maintenance of the RICS panels in accordance with service practice to ensure that all interview/assessment panellists have the relevant knowledge, skills and attitude before they are invited to join or remain on the RICS President’s Panel.

**Key Responsibilities**

Working closely with the Quality Assurance & Panel Manager you will assist with developing and implementing a schedule for reassessment of RICS panellists. You will be required to use your initiative and provide the Panel Management team with excellent and accurate administrative support.

You will be responsible for administering training, assessment and reassessment days of RICS panellists in accordance with the departmental service standards and use your initiative and build good relationships with assessors and panellists whilst developing your knowledge of the assessment process to organise effective assessment interviews.

You will also provide administrative support with Boards managed by DRS.

The key responsibilities are:

- Administer and coordinate around 250 assessment interviews a year
- Arrange assessments, trainings online or face to face (including meeting venues) in a timely and cost-effective manner
- Complete the administrative functions for the assessment process covering all aspects in agreed timescales
- Communicate and deal with queries from assessors and senior professionals
- Administer payments for the assessment interviews, ensure that payments of the assessors’ fees and expenses are processed, liaise with the Finance team and keep accurate records of all payments
- Ensure that all assessors and panellists are fully aware of the assessment procedures, requirements and assessment criteria by providing the necessary information, documents and support
- Ensuring that records for panellists are maintained and continuously updated in the internal IT system
- Providing administrative support with Boards managed by DRS by arranging dates, venues, providing support in preparing agendas, various papers and taking accurate minutes.
- Provide administrative support to DRS Quality Assurance & Panel Officer with handling complaints about RICS panellists by acknowledging complaints and scanning all documents into the internal IT system
- Contribute to planning and future development of DRS
- Network and liaise with professionals and panellists within the dispute resolution sector
- Be an ambassador of DRS and represent DRS at some key events
- Be an ambassador for RICS living the Brand values of RICS demonstrate a flexible approach to service delivery within the DRS team and show willingness to adapt new ways of working
- Deputise in the absence of other staff to contribute to the achievement of RICS DRS service standards

This position will suit to someone who is diplomatic, has strong organisation and writing skills, a high level of initiative, is thorough and has a good eye for detail. Is responsible and disciplined to work remotely but also in the office. You should be able to deal with queries from senior stake holders with confidence and build good relationships with assessors and panellists.

**Experience / Skills Required**

**Essential**
- A minimum of two years’ recent experience in a customer service/administrative focussed role
- Experience of working in a collaborative team environment
- Experience of liaising and working with customers and senior professionals whilst delivering excellent levels of customer service
- Experience with producing professional written correspondence
- Highly organised, with the ability to work under pressure, multitask, and meet strict deadlines
- Strong communication and interpersonal skills
- Ability to manage time effectively and prioritise workload
- First class administration and organisational skills
- Ability to work proactively and on own initiative with the discipline to work remotely
- Good communication skills and ability to deal in an appropriate way with a wide range of stakeholders and issues, both orally and in writing
- Ability to make sound judgement and decisions based on information and facts
- Good computer skills, detailed working knowledge of Word, Outlook, Excel and databases
- Flexibility to work with the team to deliver operational practice to meet business needs, which may occasionally require travel and outside of working hours
- Enthusiastic, positive and proactive attitude with a good eye for detail and a methodical work ethic

**Desirable**
- Experience of arranging large volume of interviews or meetings
- Ability to adopt to required standards and quality
- Flexibility to occasionally work outside of normal office hours
- An understanding Alternative Dispute Resolution procedures and knowledge of the different capacities

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