Facilities Lead

6 months ago


London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are recruiting an experienced Facilities Lead to join a fantastic Rapport team, based in our client’s offices in London. You will be responsible for providing outstanding facilities and site services.**

**_This role is a full-time, permanent role (40 hours per week), working from Monday to Friday as per the client’s needs._**

**Main responsibilities**
- Interfacing with the Client, RE&D, and their nominated internal and external vendors/partners
- Coordinating and engaging with contractors for necessary services, ensuring high standard of property upkeep, in accordance with agreed SLA’s and KPA’s
- Developing and managing service budgets with a focus on financial responsibility and be fiscally prudent
- Engaging with the Client to address concerns, providing solutions, and maintaining positive relationships with key stakeholders
- Conducting regular property/site inspections, evaluations and site visits to ensure adherence to quality standards
- Driving new initiatives within the hard and soft FM services under remit, enhancing services provided by maximizing technology and innovation in the process, and communicating best practice across the team
- Supporting refurbishment, renovations, and office relocation projects
- Managing project plans and accurate reporting (i.e. risk, issue and action logs; progress reports)
- Coordinating access management to site for external vendors and contractors
- Providing hands on support as required to task owners to ensure timely completion of all assignments
- Proactively participating in HR processes (e.g., Recruitment, PDRs, Talent Attraction and Development) to ensure the team has the appropriate skillset and attitude to utilize available tools and resources for the provision of a high quality service
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have a minimum 7 years of soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces.
- Be a strong people manager with role model management behaviours.

**Some of our benefits include**:

- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Co



  • London, Greater London, United Kingdom City Facilities Management Full time

    City Facilities Management is seeking an exceptional Facilities Management Lead to join our team. The successful candidate will lead the technical teams in delivering PPM and Reactive maintenance services, ensuring compliance with legislative and regulatory standards.The role requires a strong understanding of service and repair requirements for various...


  • London, Greater London, United Kingdom Kanso Facilities Management Ltd Full time

    Job Title: Facilities Management Team LeadWe are seeking an experienced Facilities Management Team Lead to lead our facilities management team at Kanso Facilities Management Ltd. The successful candidate will be responsible for leading a team of facilities managers and ensuring the smooth operation of our facilities.Salary: £50,000 - £65,000 per...


  • London, Greater London, United Kingdom VINCI Facilities Full time

    **About Us:**VINCI Facilities is a leading provider of Facilities Management and Building Solutions. We deliver cost-effective and sustainable solutions to customers in the public and private sectors, using our expertise in the built environment to create great places to live and work.We are committed to fairness, inclusion, and respect at VINCI Facilities,...


  • London, Greater London, United Kingdom City Facilities Management Full time

    Job Summary: We are seeking an experienced Technical Operations Lead to join our team at City Facilities Management. As a senior professional with a strong background in facilities management, you will be responsible for leading technical teams in delivering high-quality maintenance services to our clients.About You:You have a passion for facilities...


  • London, Greater London, United Kingdom Pareto Facilities Management Full time

    Job Summary: Facilities Operations LeaderWe are currently seeking a Facilities Operations Leader to join our team at Pareto Facilities Management. This is a challenging and rewarding role that will involve managing a portfolio of accounts, delivering service excellence in M&E and TFM operating models, and leading by example to exceed client expectations.The...


  • London, United Kingdom Trevett Facilities Recruitment USA Full time

    Job OverviewWe are looking for a skilled Facilities Project Specialist to join our Trevett Facilities Recruitment USA team. As a Facilities Project Specialist, you will be responsible for managing and coordinating facility projects across multiple locations in the US.Key Responsibilities:Managing and coordinating facility projects from start to...

  • Facilities Lead

    4 days ago


    London, Greater London, United Kingdom CBRE Full time

    Job Overview:We are seeking an experienced Facilities Lead to join our team at CBRE. As a Facilities Lead, you will be responsible for leading the operational delivery of best-in-class standards across multiple locations. You will oversee the Mechanical and Electrical infrastructure of SSC's Mission Critical and Non-Critical Environments and facilities,...

  • Facilities Lead

    6 months ago


    London, United Kingdom Kin-Tec Full time

    Facilities Development Engineer - £80k - £110k base plus benefits - South East Job Title: Facilities Development Engineer Location: South East London, UK **Salary**: £80K - £110K As a Facilities / Development Lead you will work directly with our clients, to develop an understanding of their problems before identifying the possible solutions and...


  • London, United Kingdom Trevett Facilities Recruitment USA Full time

    Role DescriptionWe are seeking an experienced Resourcer to join our team in the UK. As a Resourcer, you will play a vital role in sourcing candidates for various roles within the Facilities/Maintenance industry in the United States.ResponsibilitiesIdentify and attract top talent for open positions.Effectively manage job vacancies and maintain regular...


  • London, Greater London, United Kingdom City Facilities Management Full time

    Job Overview: City Facilities Management is seeking an experienced Facilities Management Supervisor to lead our technical teams in delivering exceptional service to our clients. As a skilled professional with a strong background in facilities management, you will be responsible for overseeing the day-to-day operations of our maintenance services, including...


  • London, Greater London, United Kingdom CV-Library Full time

    Facilities Administration Lead Job Description:We are seeking an experienced Facilities Administration Lead to join our team at CV-Library in Wembley, HA9. As a key member of our maintenance department, you will play a crucial role in delivering an exceptional facilities administration service.Key Responsibilities:Lead the Maintenance department in providing...


  • London, Greater London, United Kingdom CV Library Full time

    Job Title: Senior Facilities ManagerCompany Overview:We are seeking a highly skilled and experienced Senior Facilities Manager to lead our Facilities Management Team at Buckingham Palace. As a member of our team, you will play a crucial role in ensuring the smooth operation of our estate.Key Responsibilities:Lead the Facilities Management Team to provide...

  • Facilities Design Lead

    23 hours ago


    London, Greater London, United Kingdom CV Library Full time

    Facilities Design LeadJob Overview: We are seeking an experienced Facilities Design Lead to join our team at CV Library. As a key member of our engineering team, you will be responsible for delivering high-quality facility designs, ensuring they meet business needs, functional performance, and safety requirements.Responsibilities:Deliver design solutions...


  • London, Greater London, United Kingdom Pacific Asset Management, LLC Full time

    Pacific Asset Management, LLC seeks a seasoned Facilities Management professional to lead our London operations. As a key member of our global facilities team, you will be responsible for delivering high-quality workplaces and supporting business objectives.Key ResponsibilitiesLead the management of facilities delivery in London, ensuring excellence across...


  • London, Greater London, United Kingdom Remedy Education Full time

    Facilities Manager Job DescriptionRemedy Education seeks a seasoned Facilities Lead to oversee the maintenance and upkeep of our school facilities. The ideal candidate will possess strong leadership skills and the ability to work independently.Main DutiesOperational Management: Ensuring the smooth functioning of facilitiesMaintenance and Repairs:...


  • London, Greater London, United Kingdom Jones Lang LaSalle IP, Inc. Full time

    Job DescriptionJLL's Facilities Maintenance Lead plays a critical role in ensuring the smooth operation of our clients' critical facilities. As a member of our engineering shift team, you will be responsible for inspecting, operating, and maintaining all associated assets within the critical facility. You will also be accountable for ensuring compliance with...


  • London, Greater London, United Kingdom Ravensbourne University London Full time

    Job Description: Facilities Management LeadEstimated Salary: £65,000 - £85,000 per annumRavensbourne University London is seeking a highly experienced Facilities Management Lead to join our estates and facilities team. The successful candidate will be responsible for leading the delivery of hard FM functions, including technical services, engineering...


  • London, Greater London, United Kingdom Angela Mortimer Plc - International Division Full time

    Angela Mortimer Plc - International Division is seeking a highly skilled Facilities Operations Lead to join its team in Mayfair, London.">As a Facilities Operations Lead, you will be responsible for managing a large workload, working independently with minimal supervision, and fostering a positive working environment from direct reports.


  • London, Greater London, United Kingdom CV-Library Full time

    We are a family-owned investment and development group seeking a dedicated facilities management professional to lead our in-house team, manage external suppliers and contractors, and drive service quality improvement. Based out of our flagship office at Park Royal, Wembley, with occasional site visits.As the ideal candidate, you will bring a competitive...


  • London, Greater London, United Kingdom Tarmac Trading Limited Full time

    Job Title: Facilities and Maintenance LeadTarmac Trading Limited is seeking an experienced and dynamic Maintenance Supervisor or Engineering Supervisor to join our team as a Facilities and Maintenance Lead. In this role, you will be responsible for overseeing the day-to-day operations of our facilities and ensuring that all tasks are completed efficiently...