Customer Assistance Representative

6 months ago


Oldbury, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
As part of our ongoing expansion, Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Oldbury.**

**About us**

**Benefits**
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Our ‘promote from within policy’ means you can go as far as your talent will take you

**Hours**
- 42.5 hours
- Monday - Friday
- 8.00am to 5:00pm

**Salary**
- £10.42

**Address**
- 84-90 Brades Road, Oldbury B69 2EP

**Training and Development**

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

**Responsibilities**:
This role offers fantastic progression opportunities via our in house training and development programmes. We encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived thirteen years ago, and have been honoured with many other awards along the way.

We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced, customer facing environment.

In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise - a business with over 100,000 employees worldwide.

This is a full time position working 42 hours per week Monday to Friday and alternate Saturday mornings, although applicants requiring flexible working will also be considered for this position

**Qualifications**:

- Business standard IT skills, including Microsoft Excel & Outlook
- Excellent communication and customer care skills
- A tenacious, enthusiastic, and flexible disposition
- Experience of call handling/customer service
- Ability to manage multiple deadlines in a contact centre environment or similar customer environment
- Ability to work well as part of a team, and also on your own when required



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