Disrepair Project Officer
2 months ago
**A day in the life**:
You will:
- Process new and existing disrepair claims within the relevant timeframes
- Collate disclosure bundles for claims working with the data protection team to submit as Subject Access Requests
- Timely communication with solicitors, contractors, colleagues, third parties and tenants as appropriate throughout each claim
- Ensure expert reports are provided for each claim within deadlines
- Manage all works from inception to completion whilst updating acting solicitor
- Manage contractors throughout claim, liaising with tenants in respect of access
- Manage disrepair and budget trackers
- Manage all disrepair spend for legal costs and damages
- Process invoices, ad hoc payments for damages and legal costs
- Forecast disrepair legal budget requirements
- Provide monthly data including accruals for all disrepair cases
- Attend stakeholder performance meetings
- Assist with and prepare reports for senior management
- Provide disrepair reports to the Repairs/Major Works Manager if required
- Provide periodic updates to Team Managers if required
- Assist with the decant process when required
**What you’ll need to have**:
- Managing a range of different types of stakeholder relationships, internal and external
- Experience in delivering successful Project Management tasks
- Experience of working within the Repairs/Housing Management functions
- High level Microsoft office skills, particularly Excel and Word
- Significant experience of working with members of the public, including sensitively resolving difficult situations
- Experience of working collaboratively with others to get great results
- Experience of working in a deadline-driven environment where multi
- tasking, proactivity and independent decision making is required
- Experience of using common sense, intuition, resourcefulness to successfully solve complex problems
- Experience of using different communication styles, methods and techniques to effectively communicate with a diverse audience
- Excellent verbal and written communication skills, able to tailor communication style to diverse audiences as appropriate
- Degree-educated or equivalent experience
- Evidence of continued professional development
For more information, please refer to the attached role profile and recruitment pack
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