Service Coordinator

3 weeks ago

Bellshill, United Kingdom Johnson Controls Full time

**Build your best future with the Johnson Controls ADT Fire & Security Team**

ADT is the UK's leading provider of fire, security and life safety systems for homes and businesses, offering 24/7 monitored burglar alarms, the latest smart security and lifestyle technology, CCTV systems, monitored smoke and carbon monoxide detectors and much more. Protecting homes and businesses across the UK & Ireland for over 150 years, we provide over 400,000 residential and small to medium business customers with round the clock protection, detection and peace of mind, keeping people, homes, business property and assets safe. ADT employs more than 1,000 dedicated and expertly trained Engineers to provide support around the clock ensuring that our security systems are working at all times.

Locally, we operate in every region of the UK and Ireland across a network of over 40 branches and employ over 4,000 employees, providing our customers with regional presence, skills and expertise.

**What we offer**
- **Competitive salary**:

- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products - **medical**:

- Extensive product and on the job/cross training opportunities w ith **outstanding resources available**:

- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Access to business resource groups

**What we do**:
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

**How you will do it**:

- Overall Engineer scheduling
- Engineers Utilisation (Time & Attendance)
- Engineer Planner Management
- Engineer Timesheet Processing
- Raising Jobs - Maintenance, Quoted & Reactive
- Parts Ordering
- Communicating with Customers (Verbally and in Writing)
- Obtaining Customer POs
- Key Customer - System Management
- Maintaining Customer KPIs
- Customer Invoicing
- Customer Quotations / Estimates (Driven from Engineer Timesheets)
- WIP Management
- Maintaining Engineer Training Matrix
- Accounts Receivable / Payable Management
- EHS Management
- FGAS Legislation Compliance

**What we look for**:

- essential**:

- Strong organisational skills
- Focus on customer engagement & management
- Ability to prioritise workload
- Capable of working without documented procedures and with limited supervision.
- A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team
- A willingness / ability to adapt and learn in an ever-changing environment

**What we look for **- preferred**:

- Experience in a similar environment (not essential)
- Technical knowledge / background (not essential)

LI-Hybrid#LI-PF1 **UKJCI23

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