Technical Service Assistant
3 days ago
Technical Service Assistant
Based in Wellington, Somerset
We are looking for a professional and hardworking individual to join our clients office team. They are a small team working in a fast paced environment.
You must be able to proactively manage existing relationships and react positively to sudden changes in work schedules and priorities.
Recycling industry experience is not essential, but we are looking for someone who has a desire to learn and develop as an individual and to make a difference to what we can achieve together as a team.
Job Role
Whilst you will not be providing technical support yourself, a technical mind and the desire to develop product knowledge is expected.
You must be confident and have an excellent telephone manner as you will also be answering calls into the office which will include new enquiries as well as existing customers looking to book maintenance visits or requiring technical support.
After training you will be supporting all administrative stages of; machine builds and refurbishments, logistics, servicing, call-outs and parts sales. You will need to be computer literate: using simPRO for quoting, raising new sales and service jobs, receiptinggoods and managing stock. You will need an awareness of logistics as you will be arranging both export and import of parts and machines.
Working closely with our Client Service Manager you will be proactive in scheduling both on and off-site service jobs for our engineers, and able to react quickly to customer queries and machine breakdowns. All maintenance reports would be filed electronicallyand further attendances actioned as necessary.
About our client
**They**supply an extensive range of recycling equipment, from standalone machines to full plant design and install.
Good customer support is key, with all their sales backed up by a strong service department, essential to maintain trusted connections throughout their customers, suppliers and sub-contractors.
As the demand for refurbishment grows, they are taking on more engineers and have branched operations out into a second building, to support existing customers and for used machine sales.
Circa £25,000 Per Annum (depending on experience)
Expected start date: ASAP
**Job Types**: Full-time, Permanent
Schedule**:8.30 to 5.00 - office based
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