Technical Services Consultant
4 days ago
Our client is an industry leading, technology based document management consultancy, providing varied services to a wide range of customers including the NHS, Local Government and a variety of Commercial organisations.
The Role
This is a fast-paced role which is often time critical, and you will be required to work closely with their customers and other internal teams to action requests and resolve calls in an efficient and timely manner.
Main Responsibilities
Customising the software configuration to meet their unique and specific needs of our customers
Investigating and remedying any issues occurring within their customers configuration
Producing and maintaining a clear and succinct log of activities
Analysing and extracting customer data using their in-house software
Following pre-defined procedures and documentation to aid timely task resolution
Knowledge, Experience and Skills
Essential
A logical mind-set with a strong ability to problem solve
Strong attention to detail
An enthusiasm for learning new software
An ability to quickly assimilate and retain new information
Work methodically and efficiently to tight deadlines
Capable of communicating with customers in a polite and professional way
Desirable
Excellent written and verbal communication skills with the ability to relay technical information clearly
Adaptable and open to change
Plan, control and organise their own activities whilst working on more than one task
Previous coding experience
Previous experience within a technical support environment
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