Service Advisor

3 weeks ago


Dumfries, United Kingdom Arnold Clark Full time

**Salary**: £28,000 - £35,000 OTE plus benefits

**Type of work**: Permanent

**Location**: Dumfries
About the role

We are currently recruiting for a new part-time Service Advisor to help us keep our Dumfries BMW/MINI running smoothly.

What we can offer you

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Prospect of progressing to an IMI training programme

Hours

**Part-time**: 3 days a week.

About the role

Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
Following the company’s digital journey from booking in a customer to creating their invoice for payment.
Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
Maintaining knowledge of aftersales products and services, and upselling where appropriate.
Making sure the customer database is updated and accurate at all times.

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
The ability to multi-task and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
Ability to prioritise your workload.
Ability and willingness to work with defined processes and guidelines.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.

Nice to have (but not essential)

Experience of upselling products or services is desirable.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about life at Arnold Clark, visit our website.

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance


  • Service Advisor

    4 days ago


    Dumfries, United Kingdom Lloyd Ltd Full time

    **Service Advisor - Lloyd Ltd Dumfries**: An exciting opportunity has arisen for a Service Advisor to join the busy Isuzu Service Department at our Lloyd Ltd branch in Dumfries. **Job Role** As a Service Advisor you will be responsible for dealing with all customers, both in-person and over the phone, in a professional, prompt, and courteous manner,...

  • Service Advisor

    4 days ago


    Dumfries, United Kingdom Lloyd Ltd Full time

    An exciting opportunity has arisen for a Service Advisor to join the busy Isuzu Service Department at our Lloyd Ltd branch in Dumfries. **Job Role** As a Service Advisor you will be responsible for dealing with all customers, both in-person and over the phone, in a professional, prompt, and courteous manner, portraying a positive first impression of the...

  • Service Advisor

    2 weeks ago


    Dumfries, United Kingdom Scania Full time

    **Customer Service Advisor** **Location: Dumfries** **Salary up to £27,300 plus an excellent benefits package** **Working Hours: Rotating shift pattern Monday - Friday 08:00 - 16:30 | 09:30 - 18:00 and Saturday 08:00 - 12:00** - In-house training provided to support career progression - 28 days holiday + public holidays which increases with service -...


  • Dumfries, United Kingdom Park's Motor Group Full time

    **Franchise**: Hyundai, ŠKODA and Toyota Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as a Trainee Service Advisor based in our Multi-franchise centre located in Dumfries. **About the role**: You will work within our friendly team supporting our branch and its customers through the various administration services...

  • Service Advisor

    2 weeks ago


    Dumfries, United Kingdom RecruitmentRevolution.com Full time

    Ready to join the largest car company in the world? An exciting opportunity has just opened! Parks Motor Group is looking for a Service Advisor to join our Toyota team based in Dumfries. **Role info**: Service Advisor Dumfries Competitive Market Salary Full-time Permanent Plus Up to 30 Days Holiday, Full Manufacturer Product Training, Attractive Discounts...


  • Dumfries, United Kingdom FMG Repair Services Full time

    **Salary £21,189 per annum**, with bonus and company benefits. 39 Hours Per Week, Monday-Friday. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Dumfries. As the first point of contact you'll speak to the customer, the...


  • Dumfries, United Kingdom Shortridge Ltd Full time

    **Role: - **Customer Service Advisor/Administrator **Location: - **Dumfries, DG2. **Working Hours: - **Monday - Friday, 8.30am-5pm. **Salary: - **£22,500 - £23,650, depending on experience. Shortridge is a family-owned business which specialises in providing a high quality, local linen service, for hospitality businesses in the South of Scotland and...


  • Dumfries, United Kingdom Shortridge Ltd Full time

    **Role: - **Customer Service Advisor/Administrator **Location: - **Dumfries, DG2. **Working Hours: - **Monday - Friday, 8.30am-5pm. **Salary: - **£22,500 - £23,650, depending on experience. Shortridge is a family-owned business which specialises in providing a high quality, local linen service, for hospitality businesses in the South of Scotland and...


  • Dumfries, United Kingdom Shortridge Ltd Full time

    **Role: - **Customer Service Advisor/Administrator **Location: - **Dumfries, DG2. **Working Hours: - **Monday - Friday, 8.30am-5pm. **Salary: - **£22,500 - £23,650, depending on experience. Shortridge is a family-owned business which specialises in providing a high quality, local linen service, for hospitality businesses in the South of Scotland and...


  • Dumfries, United Kingdom TAKKT Gruppe Full time

    Are you a **customer champion** ? Are you passionate about delivering **excellent customer service**? Do you love communicating and have exceptional **interpersonal skills**? Are you a genius **problem solver?** Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality...


  • Dumfries, United Kingdom Visit Scotland Full time

    **Seasonal Visitor Services Advisor** **-* **(**2300001J**)** **Description** We are currently looking for a number of people to join our Dumfries iCentre Team for the 2023 season. All positions run from April to the end of October. All positions are at a pro rata salary of £20,570, although this is likely to increase from April following our annual pay...


  • Dumfries, United Kingdom BiGDUG Ltd Full time

    Are you a **customer champion** ? Are you passionate about delivering **excellent customer service**? Do you love communicating and have exceptional **interpersonal skills**? Are you a genius **problem solver?** Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality...


  • Dumfries, Dumfries and Galloway, United Kingdom TAKKT Gruppe Full time

    Are you a customer champion ? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the...

  • Service Advisor

    1 week ago


    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a permanent Service department administrator/Receptionist to support us at our Dumfries Honda site. **As a Service Advisor you will be responsible for**: - Receiving customer enquiries by telephone and person and arrange to book their vehicle into the workshop. - Delivering high levels of...

  • Service Advisor

    3 weeks ago


    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a maternity cover Service department administrator/Receptionist to support us at our Dumfries Honda site for 6 months. This is a temporary role, with the possibility of extension and/or conversion to permanent position. **As a Service Advisor you will be responsible for**: - Receiving customer...


  • Dumfries, United Kingdom TAKKT Gruppe Full time

    **BIGDUG**, a strong brand of TAKKT Group is seeking motivated individuals to join their team in **Dumfires** as Customer Service Advisor to shape the future of work! **Tasks**: - Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand. - Liaising with internal departments as and when necessary eg....


  • Dumfries, United Kingdom James Haugh (Dumfries) Limited Full time

    Are you looking for something more? Would you like to work with the UK’s fastest growing car brand and for a company who put people at the heart of their success? If the answer is, Yes, then we want to hear from you, whether you have a background in the motor industry or not. We are looking to grow our existing team, and currently have a vacancy for a...


  • Dumfries, United Kingdom Jewson Full time

    Do you enjoy delivering first class services to customers? Are you a proactive team player? Jewson in Dumfries are recruiting now for 2 part time Customer Service Sales Advisors. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver...


  • Dumfries, Dumfries and Galloway, United Kingdom James Haugh (Dumfries) Limited Full time

    Are you looking for something more? Would you like to work with the UK's fastest growing car brand and for a company who put people at the heart of their success? If the answer is, Yes, then we want to hear from you, whether you have a background in the motor industry or not.We are looking to grow our existing team, and currently have a vacancy for a...

  • Membership Advisor

    3 days ago


    Dumfries, United Kingdom Bannatyne Full time

    **Membership Advisor**: Location Dumfries Department: Memberships / Sales Job type: Permanent **Salary**: £10.42 Job ref: 022668 Published: about 3 hours ago Job Title :Membership Advisor Hours : 16 Hours across 2 Days Rate of Pay : £10.42 per hour Location : Dumfries About the Role Applications are invited for a part time Membership Advisor at...