Local Coordinator: Crisis Support Drop-in Service

5 months ago

Derby, United Kingdom Derbyshire Mind Full time

Job Purpose The purpose of this post is to be a key member of staffof the Swadlincote Crisis Support Drop-In service, by coordinating all aspects of local service delivery, including line managing staff and volunteers, developing efficient and effective systems and processes, and ensuring the service is delivered reliably and to a high standard. Job Summary The Swadlincote Crisis Support Drop-In service is an inclusive and supportive out of hours community crisis support service. It provides a safe and welcoming alternative to A&E for any person who self-defines as needing immediate non-clinical help with their mental health and emotional wellbeing. Main Duties and Responsibilities The key responsibilities of the Local Coordinator (Swadlincote) are to: 1.

Work with Derbyshire Mind, the local team of Support Worker staff and volunteers, and local people with lived experience, to play a key part in the development and delivery of a quality crisis support service in Swadlincote. 2. Line-manage the Support Workers including for example conducting line management meetings, authorising annual leave, conducting annual Individual Performance Review (IPR), provide emotional and wellbeing support to staff, carry out any performance management required, and so on. 3.

Provide support and supervision to the Peer Support Volunteers, including for example, providing their necessary local training, understanding and supporting their goals, providing 1:1 and team support, providing emotional and wellbeing support. 4. Create, coordinate, and communicate the staff and volunteer rotas at least 6 weeks in advance, ensuring any gaps caused by planned leave are covered. Respond to rota gaps, caused by unplanned leave such as sickness, swiftly and effectively to ensure cover is found and the service is unaffected.

5. Step in and provide short-term cover for the service shift(s) if sufficient Support Workers are unavailable due to sickness or unplanned leave. 6. Keep an accurate log of staff hours worked and report monthly overtime hours to the Finance Manager.

7. Ensure staff and volunteers attend their 6-weekly Reflective Practice Supervision sessions with our external provider, and that Derbyshire Mind is invoiced accordingly. 8. Assist in the recruitment, induction and training of new Support Workers, and lead the recruitment, induction and training of local Peer Support volunteers.

Assist in ensuring that there are effective local systems and procedures in operation and being adhered to, as agreed with the Service Lead. 11. Proactively look for ways to continuously improve the service, and work with the Service Lead to implement improvements. 12.

To assist the Service Lead in monitoring, planning budgets and expenditure, including holding responsibility for all cash handling in line with Derbyshire Minds financial policies, procedures and guidance (records, petty cash income and expenditure), and holding responsibility for all local service-related supplies, equipment, requisition and stock control. 13. To ensure that the service databases are up to date and all data is entered appropriately so that clients can be managed appropriately, and service reports can be run. 14.

Coordinate and manage the reimbursement of volunteer travel expenses in a timely manner in line with the expenses policy. 17. Work positively as part of the local partnership(s), and the wider multi-disciplinary and multi-agency crisis alternatives teams across Derbyshire. 18.

Facilitate and attend both internal and external meetings as required, representing the Swadlincote Crisis Support Drop-In service, Derbyshire Mind, and any Partners, and promoting the service. 19. Play an integral role in instilling Derbyshire Minds values through the Crisis Support Drop-In service. 20.

Hold responsibility for local awareness raising about the Swadlincote Crisis Support Drop-In service so that local organisations know what is on offer and how it works. 21. Assist Derbyshire Minds Marketing and Fundraising Coordinator to develop and display effective resources, guides and marketing materials locally. 22.

With support from the Service Lead, organise and facilitate regular focus groups, co-production, and engagement opportunities. 23. To help ensure the service is, and remains, accessible to all individuals and groups e.g. younger adults, women with children, black and minority ethnic communities, veterans and groups who may have more difficulty in accessing mental health services.

24. To help with research, audit and evaluation as required. Supervision, training, meetings, and support 25. Undertaking training as required or considered appropriate for the role.

26. Actively participate in regular supervision sessions and team meetings. 27. Participate in Individual Performance Review and Personal Development plans, and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

28. Be proactiv

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