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Administrator

4 months ago

Northwich, United Kingdom Residential Management Group Full time

**Customer Service Administrator within the Solicitor Enquiries Department**

**Permanent / Full Time / £21,328**

**Hours: Monday - Friday; 9am - 5pm**

**Location: Gadbrook Park, Northwich, CW9 7LN**

RMG has an exciting opportunity for an experienced, strong customer service / administrator to join our team based in Northwich. This is a customer focused position, in which it is essential we ensure all solicitor enquiries across the UK are met.

**What do we have to offer you?**
- A competitive salary of £21,328
- 25 days holiday plus Bank Holidays plus your Birthday off
- Free onsite parking
- Free fruit and free drinks
- Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Supportive colleagues

**What are some of the tasks you'll be doing as a Customer Service Administrator in our Solicitor Enquiry Team?**
- Produce and pre-sale and post-sale documentation.
- Review and ensure all documents received are in line with the lease and RMG’s requirements.
- Update and maintain information/records on RMG systems.
- Liaise with other departments in the Group, to ensure service standards are met.

**What skills are we looking for?**
- Excellent Customer Service skills with strong empathy when dealing with home movers.
- Effective in both verbal and written communication, specifically in English language and grammar.
- Strong attention to detail of written documents and communication.
- Able to receive and carry out instructions accurately.
- Able to work to deadlines.
- Self-Motivated with a curious attitude.
- A friendly attitude and a solid team player.
- Experience in the property management and lettings industry.
- Experience reading of property lease documents.
- Experience of working within a call centre or office administration environment.
- Working knowledge using systems such as Salesforce, CRM and Microsoft office packages.
- Excel skills (basic level using formatting, basic formulas and Vlook ups).

**What other benefits to we have to offer you?**
- Generous pension scheme
- Life assurance (4 x annual salary)
- Regular office incentives
- Free eye tests
- Cycle to work scheme
- Two paid volunteer days per year
- Employee Assistance Programme - access to free confidential advice on matters important to you
- Paid Refer a Friend Scheme - earn up to £1,000

**Who are RMG?**

RMG is one of the largest and most respected property management companies in the country, with more than 100 years of successful property management experience. Our property portfolio spans over 127,000 households across the UK.

RMG embraces diversity and equal opportunity in the workplace.

**Job Types**: Full-time, Permanent

**Salary**: £21,328.16 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person