Customer Service Administrator

4 weeks ago

Liverpool, United Kingdom Equiniti Full time

Management Level

I

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

MyCSP are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we're now hiring.

We're a pension company with a difference; 25% owned by the employees, with the remaining shares owned by our private sector partner EQ Paymaster. We focus on providing first class service to our members. You will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 - 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.

You'll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

**Key **Responsibilities/Expectations**:

- Great customer service and communication skills
- Excellent attention to detail Ability to resolve members
- ' telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
- Excellent attendance and time-keeping
- GCSE (or equivalent) Maths and English Grade C or above
- Ability to form good working relationships
- Applicants must have resided in the UK for at least 5 years

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive **benefits **package that includes.
- 28 days holiday + Bank Holidays
- Buy up to 3 additional days annual leave
- Annual performance related bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount
- 7.5% off major retailers
- Possible annual dividend
- Travel Season Ticket Advance Payment
- Pension Scheme - matching up to 10% contribution
- Scope for a more varied role as experience is gained

Are you passionate about providing excellent customer service? Are you a team player who's looking to start a career in an enthusiastic Enquiry Centre? If you've answered yes to both then please apply We look forward to meeting you

  • Customer Service Administrator

    3 weeks ago

    Liverpool, United Kingdom People Solutions Full time

    **Customer Service Administrator**: £21,000 - £21,000 per year per year L33 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...

  • Customer Service Administrator

    2 months ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Administrator** - ** Liverpool City Centre**: - ** Salary - £19,500 - per annum**: - ** Permanent Contract**: - ** Monday - Friday, 9am - 5pm** My client based in central Liverpool is looking to recruit a proactive Customer Service Administrator to provide administrative and case support and provide excellent customer service. The...

  • Customer Service Administrator

    3 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Administrator** - **Liverpool City Centre**: - **Salary - £19,500 - per annum**: - **Permanent Contract**: - **Monday - Friday, 9am - 5pm** My client based in central Liverpool is looking to recruit a proactive Customer Service Administrator to provide administrative and case support and provide excellent customer service. The role is...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Administrator** - ** Liverpool City Centre**: - ** Salary - £19,500 - per annum**: - ** Permanent Contract**: - ** Monday - Friday, 9am - 5pm** My client based in central Liverpool is looking to recruit a proactive Customer Service Administrator to provide administrative and case support and provide excellent customer service. The...

  • Customer Service Administrator

    4 weeks ago

    Liverpool, United Kingdom Search Full time

    Customer Service Administrator Location: St Helens Salary: 23,000 per annum + 2000 bonus per annum Contract: Full time, Permanent Hours: Monday - Friday, 8:30am - 4:30pm My client based in St Helens is looking to recruit a Customer Service Administrator to work out of their main office on a permanent basis, offering a salary of 23,000 per annum...

  • Customer Service Advisor

    5 days ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Details:Reference number:Salary:- £24,465 A Civil Service Pension with an average employer contribution of 27%Job grade: Administrative OfficerContract type: Fixed TermLength of employment: Until Aug 24Type of role: Contact CentreWorking pattern: Flexible working, FulltimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to...

  • Customer Service Administrator

    4 days ago

    Liverpool, Liverpool, United Kingdom Search Consultancy Full time

    Customer Service Administrator - Liverpool, L24£26,500 per annumFull time, permanentYour new companyMy client is looking for a dynamic and experienced Customer Service Administrator to join their busy and fast paced team due to growth. This is an exciting opportunity to become a part of an experienced team within an international organisation.Your new...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom Downland Bedding Full time

    Job description Customer Service/Administration We are a manufacturer and distributor of filled bedding and associated products. With over 70 years experience in our sector, we pride ourselves on innovation, quality and customer service. Duties / responsibilities - Produce and compile production paperwork in line with production schedule - Produce and...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom Downing Full time

    **Customer Service Administrator** **Liverpool** **Full Time** **Permanent** We are looking for a Customer Service Administrator to join a busy front of house team working at our Student Accommodation schemes in the heart of Liverpool’s vibrant City Centre. Your time will be split across the two buildings totalling 331 beds. Downing is an...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom Downing Full time

    **Customer Service Administrator** **Liverpool** **Full Time** **Permanent** We are looking for a Customer Service Administrator to join a busy front of house team working at our Student Accommodation schemes in the heart of Liverpool’s vibrant City Centre. Your time will be split across the two buildings totalling 331 beds. Downing is an...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Position**:Customer Service Advisor **Band**:1 **Salary**: £22,758 **Location**:Liverpool/Birmingham/Newport/Norwich **Term**:Fixed Term (12 months) **Closing Date: 25/07/23** - Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within...

  • Customer Service Administrator

    5 days ago

    Liverpool, United Kingdom Purchasing Professionals Full time

    **Customer Service Administrator - Liverpool City Centre - Permanent - Full time** *Hours of work: 40 hours per week Monday to Friday, 8am - 5pm or 9am - 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom FRC Group Full time

    **Job Description - Customer Service Administrator (FRC Liverpool)** **Salary** £23,929.51 **Contract Type** Permanent 25 days annual leave plus bank holidays (pro-rata) 8.45am to 4.45pm Monday to Friday **Base** Based at Head Office, Brunswick Business Pack, Liverpool **Led by** Customer Service Team Leader **Budget...

  • Customer Service Administrator

    5 days ago

    Liverpool, Liverpool, United Kingdom Downing Full time

    Customer Service AdministratorLiverpoolFull TimePermanentWe are looking for a Customer Service Administrator to join a busy front of house team working at our Student Accommodation schemes in the heart of Liverpool's vibrant City Centre. Your time will be split across the two buildings totalling 331 beds.Downing is an award-winning leading developer, owner...

  • Customer Service Administrator

    2 weeks ago

    Liverpool, United Kingdom Peel Ports Full time

    **Date**:16 May 2024 **Location**: Liverpool, GB, L21 1LA **Company**:Peel Ports **Vacancy - Customer Service Administrator** Are you passionate about delivering exceptional customer service within a fast paced, environment? Do you enjoy problem solving and working as part of a team? Do you enjoy building customer relationships and working within a...

  • Customer Service Administrator

    1 day ago

    Liverpool, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Administrator. In this role, you will play a crucial part in ensuring customer satisfaction by efficiently managing customer inquiries, resolving issues, and maintaining accurate records. If you have excellent communication skills, a passion for customer...

  • Customer Service Administrator

    2 months ago

    Liverpool, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Administrator. In this role, you will play a crucial part in ensuring customer satisfaction by efficiently managing customer inquiries, resolving issues, and maintaining accurate records. If you have excellent communication skills, a passion for customer...

  • Customer Service Administrator

    4 weeks ago

    Liverpool, United Kingdom Lawtons Ltd Full time

    **About us** Lawtons Ltd is a small business in Liverpool, L3 7HJ. We are professional, fast-paced and demanding. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training **Responsibilities**: - Provide customer service support to customers in a timely and professional manner. - Answer customer inquiries and...

  • Customer Service Administrator

    4 days ago

    Liverpool, Liverpool, United Kingdom Purchasing Professionals Full time

    Customer Service Administrator - Liverpool City Centre - Permanent - Full time*Hours of work: 40 hours per week Monday to Friday, 8am - 5pm or 9am - 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in...