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Customer Service Administrator

4 months ago

Liverpool, United Kingdom Search Consultancy Full time

**Customer Service Administrator**
- **Liverpool City Centre**:

- **Salary - £19,500 - per annum**:

- **Permanent Contract**:

- **Monday - Friday, 9am - 5pm**

My client based in central Liverpool is looking to recruit a proactive Customer Service Administrator to provide administrative and case support and provide excellent customer service. The role is a full time position and is based out of the clients Liverpoolhead office in Liverpool city centre, offering a salary of £19,500.

This is an excellent opportunity for anyone from a hospitality or retail background who is looking to gain experience within an entry level office based role as the company will offer full support and training on all systems and procedures.

**Responsibilities**
- Data entry and checking of the management reports for new and existing cases
- Allocating cases to Case Managers
- Liaising with solicitors and clients
- Developing and maintaining a good working relationship with all stake holders (Insurers, Solicitors, Injured parties and Case Managers)
- Resolve queries to the satisfaction of all stakeholders
- Pursue updates and reports from treatment providers

**Skills**
- Previous experience within a customer focused role - retail, hospitality, call centre etc.
- Excellent communication skills
- Ability to work under pressure
- Attention to detail
- Good IT skills, knowledge of MS Word, MS Excel and Outlook