Tenancy Sustainment Officer
2 weeks ago
Summary
Join our brand-new Property and Support Service as a Tenancy Sustainment Officer.
In this role you will have the opportunity to work out of one of our hubs in Trowbridge, Chippenham, or Salisbury, and to travel across the county.
**LIVE **WORK** SUPPORT**
**About this role**
As a Tenancy Sustainment Officer, you will provide holistic support to our customers; empowering them to sustain accommodation and providing targeted support to prevent homelessness.
The cost of living crisis means that you will be helping families to ensure that rent is prioritised and that they can afford other costs involved in running a home**.** Budgeting and number work will be very important here.
The role fits into our prevention agenda by helping those at risk to save their existing tenancies and providing reassurance to new landlords that tenants will have additional support to help avoid issues. This has worked well at helping households to keep accommodation, as well as to find alternatives.
**About you**
You should have a get up and go attitude, the ability to positively deal with clients who are quite challenging and resistant to change, particularly around conversations over expenditure.
You will have an understanding of the difficulties care experienced young people face on a day-to-day basis and be able to support them in the community to sustain their accommodation.
You should be person-focused, empathic, and resilient, with the ability to build relationships and partnerships to support your client base, whilst also maintaining professional boundaries.
You will have knowledge of landlord, tenant and homelessness law, welfare benefits and their interrelation, as well as budgeting and financial matters.
We expect you to be highly literate and have excellent communication, organisational, and IT skills, and a natural aptitude for dealing with any situation.
**Interview date to be confirmed upon shortlisting.
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