![Reed Business Support](https://media.trabajo.org/img/noimg.jpg)
Customer Services
2 weeks ago
21,000
Full time
Permanent
CV6
We are currently working with the market leader in their field, who are looking for a customer service advisor to join their team as soon as possible This is a full time permanent role offering £21,000 per annum in Coventry.
You will be playing a pivotal role in ensuring the customers journey is seamless. You will be responsible for, handling inbound customer queries surrounding deliveries, complaints and product enquiries.
Key responsibilities include:
- Promoting excellent customer care with consistent support and advice
- Ensure all inbound queries/complaints/escalations are recorded appropriately and are resolved within agreed SLA
- Record all data accurately and note all correspondence
- Managing your own caseloads, administration and contact schedules to ensure required supervision is mínimal and a shared approach can be taken to team-based tasks and responsibilities, and more
In recognition for your hard work you will be rewarded with a competitive hourly rate, free parking, and a great working environment.
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