Customer Services

2 weeks ago


Coventry, United Kingdom Reed Business Support Full time

21,000

Full time

Permanent

CV6

We are currently working with the market leader in their field, who are looking for a customer service advisor to join their team as soon as possible This is a full time permanent role offering £21,000 per annum in Coventry.

You will be playing a pivotal role in ensuring the customers journey is seamless. You will be responsible for, handling inbound customer queries surrounding deliveries, complaints and product enquiries.

Key responsibilities include:

- Promoting excellent customer care with consistent support and advice
- Ensure all inbound queries/complaints/escalations are recorded appropriately and are resolved within agreed SLA
- Record all data accurately and note all correspondence
- Managing your own caseloads, administration and contact schedules to ensure required supervision is mínimal and a shared approach can be taken to team-based tasks and responsibilities, and more

In recognition for your hard work you will be rewarded with a competitive hourly rate, free parking, and a great working environment.



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