Current jobs related to Customer Service Representative - Coventry - TSYS MANAGED SERVICES EMEA LTD
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeCustomer Service RepresentativeFireAngel Safety Technology is a leading provider of home safety products, and we're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for managing customer calls, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
3 months ago
Coventry, United Kingdom Mission Foods Full time**Job Overview**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position located in...
-
Customer Service Representative
7 days ago
Coventry, Coventry, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing orders, checking stock availability, and liaising with transportation.Key...
-
Customer Service Representative
7 days ago
Coventry, Coventry, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing orders, checking stock availability, and liaising with transportation.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our customer services team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our customer services team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key...
-
Customer Service Representative
1 day ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our customer services team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key...
-
Customer Service Representative
1 day ago
Coventry, Coventry, United Kingdom FireAngel Safety Technology Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our customer services team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom Guidant Global Full timeJob Title: Customer Services RepresentativeAs a Customer Services Representative at Guidant Global, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on responding to customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service.Key...
-
Customer Service Representative
6 days ago
Coventry, Coventry, United Kingdom Guidant Global Full timeJob Title: Customer Services RepresentativeAs a Customer Services Representative at Guidant Global, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on responding to customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service.Key...
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom Guidant Global Full timeJob Title: Customer Services RepresentativeAs a Customer Services Representative at Guidant Global, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring that all interactions are professional and courteous.Key...
-
Customer Service Representative
3 days ago
Coventry, Coventry, United Kingdom Guidant Global Full timeJob Title: Customer Services RepresentativeAs a Customer Services Representative at Guidant Global, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring that all interactions are professional and courteous.Key...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom Sitel Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Sitel. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients' customers.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone, email, and live chat.Resolve customer...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom Sitel Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Sitel. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients' customers.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone, email, and live chat.Resolve customer...
-
Customer Services Representative
4 weeks ago
Coventry, United Kingdom Guidant Global Full timeAs a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities. You will move across different processes of the scheme learning new skills and processing...
Customer Service Representative
4 months ago
We have an amazing opportunity for vibrant, hardworking individuals to join our team in **Binley Business Park, Coventry** providing excellent customer service to customers of a well-known UK building society. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds and with a wealth of experiences.
This role is full-time **37.5 hours/week **which will be made up of 5 shifts a week by rota between **8am-8pm Mon-Sun**. Our wage is **£10.34 per hour**, totalling **£19,760** per annum.
This role will be starting early May, with 4 weeks of paid, on-site training, so you are equipped with everything you need to start making a difference from your first day on the floor
If you've worked in call centres before, or even done customer service work before, you probably wonder what makes us any different? Here at TSYS, we are categorically the best at providing customer service solutions for our clients - and our recent victory at the Card and Payments Awards shows just that
Not only are we recognised across the board for our excellent customer service, we also take pride in recognising our staff. We would never have received such praise had it not been for our amazing teams, and that's why we offer excellent benefits, a fun workplace with a smart-casual dress code, regular events such as Summer and Christmas parties and staff recognition days, awards and certificates recognising staff attributes, and, what's better, over half of all our roles are filled internally. Your next job could be with us, but so could your next job after that What are you waiting for?
**Responsibilities in this role**:
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigating into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
**In return, here are some of our great benefits**:
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Onsite Parking
- TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer._
**Job Type**: Permanent
**Salary**: £10.34 per hour
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Coventry, CV3 2SN: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
