Customer Experience Assistant

3 weeks ago


London, United Kingdom Inspiring Interns & Graduates Full time

Do you want to work for a leading brand in the Yoga industry?
Are you an all-rounder with environmental and social justice values?
Our client is looking for a Customer Experience Assistant
About the Company:
This e-commerce yoga business is on mission is to support and encourage health and wellbeing through Yoga and mindful movement with their original, ground-breaking, and truly useful products.
They bring the values of Yoga to their business and beyond, striving to unite a global community of people around the common goal to 'Live for More' through their products, how they run their business and how they give back to the world.
Since reinventing the Yoga mat back in 2008 they have since grown to become a leading brand in the Yoga industry, loved and trusted for their innovations and their pledge to environmental sustainability and social justice.
They do not do things by halves, as they have a market-leading customer service record and average 4.9* product and service reviews globally 2023 will be even bigger and better, with an exciting pipeline of new and innovative products (including new categoriesbeyond Yoga mats).
This dynamic and fast-growing brand (Sunday Times Fast Track 100) are continuing to grow and strengthen its team with the addition of like-minded, bright, and ambitious people
The Role:
As a Customer Experience Assistant, you will report to the Customer Experience Manager and be responsible for providing exceptional service across the board to drive and support growth.
As the responsibilities of this role are varied, you will be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously.
This is a hybrid position with 2 days at the Camden office and 3 days working from home.
Responsibilities will include:

- Building outstanding customer relationships to provide the best possible service to global customers
- Liaising with international warehouses and couriers to ensure seamless customer experience through the operational processes
- Managing customer relationships across different social media platforms
- Conducting ongoing community engagement to gather sales leads to support business needs
- Managing customer databases
- Organising and handling general office management tasks
- Varied ad hoc support to other members of the team including the CEO where required

About You:

- Outstanding customer service skills and a genuine desire to go above and beyond
- An ability to think strategically and see the wider context and deeper significance of daily tasks
- Ability to work autonomously within an agreed remit to manage workloads and turnaround of work
- Great problem-solving skills and a dedication to finding efficient solutions
- Excellent writing and communication skills with a friendly disposition
- Highly personable and able to fit in with a hardworking and dynamic team
- A common sense approach, willingness to learn and a hard-working nature
- Some previous experience of office or administrative work
- Interest or experience in the fitness, wellness or yoga industry is advantageous

**Benefits**:

- Competitive salary and bonus
- Hybrid and flexible working structure - both remote, and office-based (Wednesdays and Thursdays in Office)
- Amazing architect-designed office in Camden
- Working for a B-Corp certified, socially responsible and eco-friendly company that is committed to working with good business ethics, internally and externally
- Private Health Insurance
- Pension contribution
- Monthly fitness/wellness/gym allowance
- Exciting team social gatherings and events


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