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Client Insight Manager Cim
4 months ago
A "Team Leader /Account Manager" is required for a specialist consultancy with offices based in Windsor and central London. The organisation has grown rapidly and currently represents over 50 multi-national businesses globally, with over 100 employees withlocations in London, Windsor and Boston USA. The growth of this Business to Business (B2B) service means that they are able to offer Hybrid working to the right person. ( Requirement for 2 days per week office based)
This role reports into the Client Services Manager, who in turn reports directly into the Managing Director. The role is to lead a team to oversee all processes which ensure the timely and accurate delivery of survey data for clients, and supporting the Consultantsin their role. As Team Lead/Account Manager you will also manage a number of clients directly. The role is to oversee the complete process of administering the delivery client survey data. The role is a mix of providing administration service through yourTeam, and with time the role will develop to include customer-facing activities, including attending customer meetings and Relationship Reviews. As Team Lead you will also be responsible for managing the activities of your direct reports, checking their workand liaising with Consultants to ensure high quality standards, as well as working closely with your direct reports on their performance and development. Using an internal resource planning tool, the role will require working with the Client Services Managerto plan and schedule your team's workload and to anticipate and resolve any scheduling problems to ensure the efficient delivery of our services and developments - with the support of the Client Services Manager you will oversee the L&D and adhoc project activityfor your team ensuring that each member of your team has development plans loaded onto our performance platform and that they provide stretch and engaging activities for each individual. Where training courses might be required, you will assist in researchingthese training options required). You will provide quarterly updates on training plans to the Client Services Manager. Responsibility for high priority business important projects during each year. Helping to identify these with the Client Services Manager.Client Management Responsibilities
- Updating and managing your clients' database each round, making sure all mailings and fieldwork happens on time
- Managing the fieldwork; setting the mailings, dealing with bounce backs, addressing low response levels,communicating calls to action and generally keeping the process moving. Following up on any other issues or queries that occur as a result of the process
- Writing the account key comments, preparing the presentation, catching any discrepancies or errors inthe automated output
- Production of customer reports, such as the customer contact summary report and word maps. Developing strong relationships with clients and seen as the first point of call
- Strong written and verbal communication skills
- An intermediateto advanced user of excel and powerpoint
- Ideally a Mac user with experience in Pages
- Numerate and articulate, able to express yourself clearly, simply and effectively in both written and spoken communication.
- Strong attention to detail
- Calm under pressureand able to juggle different projects and priorities
- A naturally organised person who can work to deadlines
- Able to work well independently and as part of a team
- Good interpersonal skills
- Strong presentation skills both written and spoken
- Leadershipskills, able to set priorities and motivate team
- Collaboration skills
- Problem solving skills
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
