Administration Clerk

6 months ago


Cardiff, United Kingdom Tree Squadron Full time

We are seeking a dedicated and professional Administrator to be at the heart of our business, managing our customer service operations. You will serve as the face and voice of the company, ensuring smooth communication and efficient handling of administrative tasks. This role is crucial in helping us deliver exceptional service to our clients.

**Key Responsibilities**:

- Handle incoming and outgoing calls with professionalism.
- Manage Tree Squadron CRM software for quotes, jobs, and invoicing.
- Schedule and coordinate quotations and job bookings with clients.
- Update and create risk assessments.
- Complete pre-qualification questionnaires (PQQs).
- Check Tree Preservation Order (TPO) status.
- Manage the schedule for vehicle MOTs and tax renewals.
- Administer fuel cards.
- Update company policies and procedures.
- Create toolbox talks / in house training schedule.
- Maintain and organise staff files.
- Manage the training matrix and schedule staff training.
- Oversee the holiday diary.
- Complete new account forms and onboard new starters.
- Support accreditation and audit requirements.

**Behavioral Expectations**:

- Be a trusted and respected member of the team.
- Build and maintain a close, working relationship with the management team.
- Demonstrate a high level of professionalism and integrity.
- Maintain an approachable and respectful demeanor.
- Exhibit excellent verbal and non-verbal communication skills.
- Be punctual, prepared, and actively engaged in meetings.
- Display reliability and the ability to prioritize tasks effectively.
- Show initiative and excellent problem-solving skills.
- Be proficient in using the current Tree Squadron Software.

**Please Note**: This job description is not exhaustive. As the company evolves, the tasks, responsibilities, and expectations for this role will also evolve to ensure the ongoing success of the business.

**Job Types**: Part-time, Permanent

Pay: £12.00-£13.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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