Investigations Leader

3 months ago

Lytham St Annes, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 357881**Salary**:

- £52,412 - £63,517**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Blackburn, Bolton, Lytham St Annes, PrestonAbout the job

**Job summary**:
DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance Directorate (CFCD) you will be at the heart of DWP’s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system.

As Grade 7 Investigations Leader, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to a large geographically diverse team - leading through others, driving people engagement, being visible and inspiring colleagues to deliver objectives.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

**Job description**:
As a Grade 7 Leader, you will:

- Report directly to the Operational Grade 6 and be required to provide reports to a designated Functional Lead Team, being fully accountable for the management of a large, geographically diverse team of SEOs setting strategic business priorities for your areas of responsibility and driving performance against key objectives.
- Be a self-starter, able to use your own initiative and make sound, complex decisions at pace.
- Be able to quickly instil technical knowledge and use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Lead performance within your business area whilst adhering to legal guidelines, undertaking regular face-to-face performance reviews with your direct reports and utilising a wide range of technical Management Information, identifying risks to performance achievement, and driving forward continuous improvement.
- Be at the forefront of overseeing business change; leading others through the implementation, and embedding, of new policies and procedures often within defined legal parameters.
- Provide visible, effective leadership through regular site visits and meetings, taking a personal lead in engaging with and communicating key messages with clarity and passion to obtain buy in.
- Motivate teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
- Encourage creative thinking and collaborative working between teams and directorates to drive innovation and service improvements and deliver outcomes in lines with key departmental objectives.
- Contribute to people planning activities, ensuring appropriate and effective deployment of people and resources within and between sites and ensuring consistency of delivery of service across whole group.
- Develop a holistic grasp of all customer types enabling you to lead, design and manage new business roles and processes that continuously improve the quality of customer experience.
- Ensure all matters are dealt with promptly and sensitively, in line with DWP policies and procedures, and legislative frameworks, managing risk exposure by overseeing compliance.
- Ensure that their people comply with legal and policy requirements.

**Person specification**:
**What we are looking for in our leaders**:

- Have proven strong and effective transformational leadership experience across Investigations and Surveillance, with the ability to lead through others and make legally sound business decisions at pace.
- Can communicate with clarity, conviction and enthusiasm with large groups of colleagues, partners and stakeholders to drive positive outcomes.
- Have experience and knowledge of leading large diverse teams, through effective coaching and mentoring, to improve service delivery within defined legislative parameters and embed a culture of inclusivity.
- Can drive performance improvement throu

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