Senior Customer Services Assistant
2 weeks ago
**About Us and the Role**
As a Senior Customer Services Assistant you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.
You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories and, as a supervisor, lead by example and encourage other colleagues with these activities.
ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.
**Working Pattern (32hours)**
**Week 1**
Monday 9.00-11.00
Tuesday 8.30-18.00
Wednesday 9.00-17.00
Thursday 9.00-17.00
Friday 9.00-17.00
Saturday Day Off
**Week 2**
Monday Day Off
Tuesday 8.30-18.00
Wednesday 9.00-17.00
Thursday 12.15-17.00
Friday 9.00-17.00
Saturday 9.00-14.45 (Bedworth Library)
**Key Skills & Experience Required**
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours including evenings, Saturdays, & Sundays as required. You may also be required to work across libraries local to your base.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers.
- Ability and willingness to create and deliver promotional activities for customers of all ages.
- Ability to participate effectively in the recruitment, selection, induction, training, motivation and supervision of staff.
For the full Job Description and Person Specification please click the link here.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
**Additional Information**
**Closing Date**:Wednesday, 22**nd** February 2023**
**Interview Date: Wednesday 8**th** March 2023
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