Beauty Advisor, Services

3 months ago

East London, United Kingdom Sephora UK Full time

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

**Responsibilities**:

- Provide personalized beauty consultations to clients based on their individual needs and preferences.
- Assist clients in selecting suitable products by understanding their skincare concerns, desired looks, and lifestyle factors.
- Stay up-to-date with the latest beauty trends, product launches, and industry knowledge to offer informed recommendations.
- Conduct product demonstrations and offer in-depth product knowledge to educate clients about features, benefits, and usage instructions.
- Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available.
- Collaborate with the store team to achieve sales targets and actively participate in promotional events and campaigns.
- Build strong relationships with clients by providing exceptional customer service, personalized follow-ups, and product recommendations.
- Upsell and cross-sell products to maximize sales opportunities and contribute to the overall success of the store.
- Actively seek feedback from clients to improve service quality and contribute to continuous improvement initiatives.

**Skills**:

- Previous experience in a similar role, preferably in a retail environment or beauty industry.
- Strong communication and interpersonal skills to engage with clients effectively and build relationships.
- Excellent customer service skills with a focus on exceeding client expectations.
- Passion for the beauty industry, staying updated with the latest trends and product launches.
- Ability to work in a fast-paced environment, multitask, and prioritize client needs.
- Flexibility to work during peak retail hours, including weekends and holidays.
- Proactive and self-motivated with a strong sense of initiative and problem-solving skills.
- Understanding of hygiene and sanitation practices in relation to beauty products and tools.
- Qualifications in beauty therapy or relevant certifications are a plus.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- East London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you work flexible hours, including weekends, for a 40-hour Full Time position, 5 days a week?

**Experience**:

- Retail sales: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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