Fraud Operations Associate

2 months ago

Bristol, United Kingdom Curve Full time

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track your spend behaviour, see unique insights - all with additional security to help keep your money safe. Curve puts you in control of your money in one beautiful place for the first time.

We’re developing a ground-breaking product with our customers at the heart of everything we do. We have funding from the biggest names in tech investment, and a visionary C-suite who wants everyone who joins this remarkable adventure, to have the opportunity to masterfully develop their expertise.

**Welcome to Curve. On a mission to help you live inspired**

**Role Purpose**:
We are looking for a dynamic Fraud Operations Associate to step onto the front lines of combatting financial fraud at Curve. As a vital member of our team, you'll handle inbound and outbound customer interactions, playing a crucial role in detecting, preventing, and investigating fraud.

This role offers an exciting opportunity for recent graduates eager to launch their careers in financial crime within a fast paced startup environment.

**Key Accountabilities**:

- Work through internal escalations to ensure prioritisation of urgent cases
- Investigating potential fraudulent accounts and reaching out to customers about concerns related to their accounts
- Using in house and third-party systems to proactively monitor and conduct investigations into suspicious activity
- Follow up on monitoring alerts, pro-actively investigating and initiating customers contact where required
- Use effective customer service skills to ensure a timely resolution to cases
- Stay up to date with financial crime trends
- Review suspicious activity and proactively reach out to these customers
- Support across firstline fincrime functions as required
- A team player, with a passion for identifying and exposing criminals
- Understanding of card transactions
- Ability to take a balanced approach to case resolution considering all information available
- Excellent customer support skills, (experience working in a customer facing area an advantage)
- Excellent verbal and written communication skills
- Ability to work to tight deadlines and under pressure
- Ability to remain motivated within a fast paced operational environment

**Requirements**:

- Excellent communication skills
- Passionate about starting a career in Financial crime
- Efficiency in case handling
- Ability to demonstrate as a quick learner
- Ability to take ownership and make risk-based decisions
- Experience in working in Customer Service environment (nice to have)
- Fraud related professional qualification (nice to have)
- Experience of the financial payments industry (nice to have)
- Recent graduate of a relevant degree (nice to have)

**Benefits**:
**Curve Life**:

- Competitive salary with employee share options package.
- Free Curve Metal subscription for you and +1

**Get Smarter**:

- 10 days per year for training and conferences

**Health and Wellbeing**:

- Life insurance
- Global work abroad policy
- Health care cash plan
- Life coaching
- EAP services
- 24/7 GP access
- Annual subscriptions to Calm & FIIT for your mind and body
- Discounted gym membership.
- Ride to work scheme
- Electric car scheme
- Discounted shopping vouchers
- Season ticket loan
- Bonus days off for your birthday, moving house and Christmas
- Six nights of Night Nanny for new parents

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