General Manager

5 days ago

Gateshead, United Kingdom Breezemount Full time

We have big ambitions for growth and as a result of this we are looking for a conscientious **General Manager**to join our team In return you will receive a competitive salary of **£please confirm**per annum plus bonus & excellent benefits.**

**Here at Breezemount, we are market leaders in the 2-person home delivery service. We work with international brands such as IKEA, and o**ur aim of “getting it right first time, every time”, underpins everything we do

**What can we offer you as our General Manager?**

In addition to statutory holidays and pension contribution, as a valued member of our team you will benefit from:

- Life Insurance (2x annual salary)
- Health Care Cash Plan (upon successfully completion of probationary period)
- Employee Assistance Program including mental health support, virtual GP, online consultations
- Additional Holidays based on Length of Service
- Enhanced Pay for Paternity and Maternity Leave
- Multiple employee incentives i.e. reward vouchers
- Discounts on Car Leasing
- Full Company Uniform
- Annual pay reviews.

**As our General Manager you will be responsible for**:

- Achieving contractual KPI’s including (but not limited to) First Time Right, Net Promotor Score and missing & damaged tolerance claims
- Managing of all operational costs to agreed targets, including vehicle hire, vehicle repair costs, fuel, direct staff, agency, subcontractors, indirect staff, minimising agency and spot hire costs
- Analysing forecast and historical information to facilitate effective and efficient resource planning to provide cost effective and high-quality performance
- Managing of resources for the site, including recruitment to company targets, inductions and people development
- Developing and managing effective working client relationships, attending monthly JMR’s and other client meetings as required
- Adhering to all current transport legislation and company standards, including DVSA operator licence requirements as a named transport manager on the relevant licence(s)
- Adhering to all current legislative and company Health & Safety requirements
- Effective and timely communication with all employees
- Timely and accurate completion of reports and responding to requests for information with both internal departments and client representatives
- Timely and accurate completion and authorisation of weekly site payroll checks

You will have accountability for the site’s performance over a 7-day a week operation, including all aspects of warehousing and transport, ensuring that customer services levels are met or exceeded. Managing costs effectively, you will maximise profitability, manage resources and people effectively, whilst consistently analysing the current processes and procedures and pushing for continuous improvements.

Operations for this depot are 24/7, there may be a requirement to be available approximately 1 weekend in 3. A typical shift pattern would be Monday to Friday, including bank holidays and weekends on a rota.

**What are we looking for in our ideal General Manager?**
- Exceptional leadership, motivation and people management skills with experience of managing a diverse workforce in a fast-paced, 7 day a week operation
- Strong communication skills
- Critical thinking and problem solving, able to orchestrate logical solutions to operational issues
- Proven record of successful client relationship management, exceeding customer expectations
- Strong commercial awareness, working within budgetary constraints and targets
- P&L budget management experience
- Performance management experience
- Recruitment, appraisal and investigation experience
- National CPC Holder- A high level of HR knowledge.
- Excellent PC skills

If you’re looking for a new challenge within a market leading business, click ‘**Apply**’ now take advantage of this fantastic opportunity to become our **General Manager**

We are an equal opportunities employer.

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