Student & Academic Support Lead

2 weeks ago

Cranfield, United Kingdom Cranfield University Full time

**Student & Academic Support Lead**:

- Organisation
- Cranfield University
- School/Department
- Education Services
- Based at
- Cranfield Campus, Cranfield, Bedfordshire
- Hours of work
- 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
- Contract type
- Permanent
- Salary
- Full time starting salary is normally in the range of £28,203 per annum
- Posted Date
- 24/08/2023
- 10/09/2023

**Role Description**:
**About the Role**

The post holder is responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction.

The post holder is instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work very closely with academic staff (e.g. Course Directors and Module Leaders, Research Student Supervisors) to ensure that the student experience is effective, consistent and of a high standard.

**About You**

You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem solving and decision-making skills are a must.

In return, the successful applicant will have exciting opportunities for career development in this key position, and to support world leading research and education, joining a supportive team and environment.

**About Us**

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

The department’s strategic objectives are to provide a professional and efficient service to the University's Schools in all of these areas. This requires engagement at all levels within the Schools, and close liaison with other central service departments to provide a coherent student experience.

Within Education Services, there is a unit that has two primary functions: to provide appropriate systems, processes and support for the administrative needs and requirements of current students in relation to the management of their academic progression; and to maintain consistent and accurate student records for all current and previous students.

In this team, a number of staff are embedded within a School and/or Theme and are focussed directly on the front line delivery of course administration and student support and work closely with the staff in a nominated School to deliver those functions.

**Our Values and Commitments**

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

**Working Arrangements**

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

Interviews to be held: 18 September 2023

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