Student & Academic Support Lead

2 weeks ago

Cranfield, United Kingdom Cranfield University Full time

**Student & Academic Support Lead**:

- Organisation
- Cranfield University
- School/Department
- Education Services
- Based at
- Cranfield Campus, Cranfield, Bedfordshire
- Hours of work
- 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
- Contract type
- Permanent
- Salary
- Full time starting salary is normally £28,203 per annum
- Posted Date
- 31/10/2023
- 21/11/2023

**Role Description**:
**About the Role**

This post is located in the Student and Academic Support (SAS) Team that delivers the university’s Professional and Technical Development portfolio.

You will join our Short Courses Team, providing a professional and proactive support service to our internal and external customers. The work is interesting and varied. You will be responsible for managing the delivery of allocated professional development programmes and customer support relating to the university’s short course portfolio and for ensuring high levels of customer service by acting as a key point of contact for enquiries.

**About You**

This opportunity would suit an experienced and self-motivated Administrator, someone who can make an immediate impact in the team. You will be highly customer focused, with excellent interpersonal skills and able to support the client relationships between the Short Courses Team and the wider university. A good attention to detail, the ability to multi-task and work to and meet tight deadlines is essential.

Previous experience of working with computer based records systems and an understanding of higher education administration are desirable although not essential.

**About Us**

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here

**Our Values and Commitments**

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

**Working Arrangements**

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

**How to apply**

For an informal discussion about this opportunity, please contact Tom Tresidder, Assistant Registrar

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