Branch Customer Advisor

7 months ago

Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

**About the Role**

We are delighted to be expanding our branch network once again This time with a multi-million pound investment in Newcastle city centre.

Our current Northumberland Street location will be moving to our brand new Monument Community Branch will become our largest branch in the network.

The switch to bigger and better new premises bucks the national trend of bank branch closures, putting accessible financial services at the heart of our home city.

We are therefore very excited to be recruiting for Customer Advisers to join our growing team

Wondering why you should come and work for us?
- We have recently been awarded ‘Best Regional Building Society’ for the 7th year running
- We have retained our coveted Investors In People Platinum award - this is something awarded to only 6% of organisations who are assessed and recognises our commitment to our people, leadership and creating a great place to work.
- Due to its central location we are close to all local transport routes, making getting into work and getting home super easy.
- We also offer discounted parking for those who drive.
- Our city centre branch is always bustling and full of things going on - you will meet lots of interesting people.
- Who doesn’t love the array of lovely shops and restaurants we have in town for lunch and after-work socials?

The role:
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day

**This role is 35 hours per week: Monday to Friday 9am - 5pm, plus Saturdays on rota basis (paid as over time).**

**About You**

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

**About Us**

Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.

As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary, our colleague benefits package, which in addition to your salary package also includes;
- 25 days holiday each year plus bank holidays
- Extra day holiday for your birthday
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities

**Salary**: £21,138.00-£24,320.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Profit sharing
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Application question(s):
Work Location: In person

  • Branch Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the Role Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit...

  • Branch Customer Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the Role Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit...

  • Branch Customer Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    **About the Role** Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect...

  • Branch Customer Adviser

    7 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the Role We are delighted to be expanding our branch network once again! This time with a multi-million pound investment in Newcastle city centre. Our current Northumberland Street location will be moving to our brand new Monument Community Branch will become our largest branch in the network. The switch to bigger and better new premises bucks the...

  • Customer Service Warehouse Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full time

    **Do you have previous Warehousing and Customer Service experience?** **Do you have Counter Balance Forklift Licence?** Jewson Partnership Solutions in Newcastle are recruiting now for 3 x Customer Service Warehouse Advisors. We provide material provisions for local Public Sector organisation in the area. We work to supply with all the materials to...

  • Customer Service Warehouse Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full time

    **Do you have previous Warehousing and Customer Service experience?** **Do you have Counter Balance Forklift Licence?** Jewson Partnership Solutions in Newcastle are recruiting now for 3 x Customer Service Warehouse Advisors. We provide material provisions for local Public Sector organisation in the area. We work to supply with all the materials to...

  • Branch Customer Advisor

    6 months ago

    Berwick-Upon-Tweed, United Kingdom Newcastle Building Society Full time

    About the Role Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit...

  • Senior Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Newcastle upon Tyne** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...

  • Retail Sales Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **Newcastle** **24 hours per week over 3 days on Wednesday, Thursday and Saturday** **Salary £12.10 per hour plus pension and company benefits** We have an exciting opportunity for a friendly and reliable Part Time Retail Sales Advisor to join the team at our Brewers Decorator Centres in Newcastle to provide exceptional service...

  • Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Boundary Mill, Shiremoor, Newcastle on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Branch Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Quay – SBD Full time

    EPW1_ **JOB TITLE**:Branch Assistant **LOCATION**:Newcastle **HOURS**:Monday to Friday days, 40 hours per week - **This role is predominantly driving, therefore a full driving license is required** **Who are we?** Quay Plastics are a well-known name in the industry, specialising in supplying plastic building products to the trade. As part of the Epwin...

  • Branch Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Rayner Personnel Full time

    Must have Estate Agency ExperienceDynamic Branch ManagerGreat Earning Potential County Durham • Branch Manager • c.£30k + Basic  • £55k OTE • Strong Brand • Career Progression • Training & Development Leading independent agent is looking for a dynamic Branch Manager to help drive market share through new instructions and supporting the...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...

  • Apprentice Warehouse

    7 months ago

    Newcastle upon Tyne, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...

  • Customer Service Advisor

    8 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...

  • Branch Assistant

    3 months ago

    Newcastle upon Tyne, United Kingdom Quay – SBD Full time

    EPW1- This role is predominantly driving, therefore a full driving license is requiredJOB TITLE: Branch AssistantLOCATION: NewcastleHOURS: Monday to Friday, 42 Hours per week, 2 Saturdays per monthWho are we?With nearly 30 branches nationwide and endless opportunity for personal progression, working with National Plastics is an exciting prospect. We supply...

  • Mortgage Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Rook Matthews Sayer Full time

    Mortgage Advisor Rook Matthews Sayer Estate Agency are looking for a Mortgage and Protection Advisor to join them in Newcastle upon Tyne. OTE £45k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and...