Venue Officer

7 months ago

Chester, United Kingdom North Northamptonshire Council Full time

About the role
**Are you passionate about event management and customer service? The Chester House Estate is seeking a dedicated and sales driven Venue Officer to join our dynamic team.**

As a pivotal administrative and operational figure, you will coordinate third-party bookings for businesses, weddings, parties, conferences, and other functions. Your role will involve ensuring that all event spaces are impeccably prepared and maintaining high standards throughout a clients booking. Additionally, you will handle visitor inquiries, sales and business correspondence, providing exceptional customer service and ensuring all communications are professional and timely.

**Key Responsibilities**:

- **Event Coordination**: Manage and coordinate all event bookings, ensuring spaces are prepared to the highest standards.
- **Customer Service**: Address visitor inquiries and business correspondence, ensuring timely and professional communication.
- **Sales and Marketing**: Focus on selling event spaces for weddings, parties, and conferences, including developing new packages and expanding the estate's clientele.

**Position Details**:

- **Flexible Work Schedule**: Operates on a 5/7-day roster, including regular weekends, evenings, and bank holidays.
- **Health and Safety**: Committed to upholding health and safety regulations to ensure a safe and enjoyable visitor experience.

**Qualifications**:

- Background in business studies, marketing, communications, or a related discipline.
- Significant experience in the weddings and events sector.
- Proficiency in using EPOS tills and online ticketing systems.
- Strong organisational, planning, and time-management skills.
- Passion for creating memorable events.
- Experience in generating income and managing expenditure.

Join us at Chester House Estate and play a crucial role in driving our success as a premier venue for educational programs, corporate events, and community engagement. If you thrive in a dynamic environment and are committed to exceptional customer service, we would love to hear from you.

What will you be doing?
As the Venue Officer, your primary responsibilities will include:

- **Event Coordination**:

- Oversee the setup and breakdown of event spaces, ensuring all areas are prepared to the highest standards.
- Coordinate logistics with vendors, caterers, clients and staff to ensure seamless event execution.
- Manage event timelines and schedules, ensuring all aspects of the event run smoothly and efficiently.
- **Customer Service**:

- Serve as the main point of contact for clients, addressing their needs and resolving any issues that arise.
- Handle visitor inquiries with professionalism and provide detailed information about the estate’s offerings.
- Manage business correspondence, ensuring all communications are timely and professional.
- **Sales and Marketing**:

- Promote event spaces to potential clients, highlighting the unique features and benefits of hosting events at Chester House Estate.
- Develop and implement new event packages to attract a diverse range of clients.
- Work closely with the Marketing Officer to keep promotional materials current and aligned with the estate’s offerings.
- **Feedback and Improvement**:

- Gather feedback from clients and visitors to identify areas for improvement.
- Collaborate with team members to enhance future events and engagement activities.
- Utilise feedback to make informed decisions that improve the overall client and visitor experience.
- **Administrative Duties**:

- Maintain accurate records of bookings, contracts, and correspondence.
- Utilize EPOS tills and online ticketing systems to manage transactions and bookings.
- Ensure compliance with health and safety regulations, creating a safe environment for all visitors and staff.
- **Collaboration and Teamwork**:

- Work closely with other team members to ensure all events are well-coordinated and executed.
- Participate in regular team meetings to discuss upcoming events and share feedback.
- Support other departments as needed to ensure the overall success of the estate’s operations.

About you
We are seeking a highly motivated and experienced individual to join our team as the Venue Officer at Chester House Estate. To be successful in this role, you will need to demonstrate the following:
**Education and Qualifications**:

- A Level qualification (or equivalent experience) in Business Studies, Marketing, Communications, Events, or a related discipline.
- First aid training (desirable).
- Level 2 food hygiene certificate (desirable).

**Experience and Knowledge**:

- Significant and proven experience in retail, business, and/or visitor services, particularly within the charity sector.
- Experience working with volunteers or community groups (desirable).
- Appreciation and understanding of the importance of the historic environment (desirable).

**Abilities and Skills**:

- Excellent customer service skills and the ability to maintain hig

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