Apprentice Administrator

2 months ago

Halifax, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

An exciting opportunity has arisen for a highly motivated person to take on the post of Bowel Cancer Screening Administrator. The post holder will be based at Calderdale Royal Hospital but may be expected to travel between two Acute Trusts providing Bowel Cancer Screening Services. The post holder will assist in preparing for Nurse Led Pre-Assessment Clinics and Investigation Colonoscopy and will support the day to day running of the busy screening office. The post holder will help support the team in booking appointments, providing correspondence and will use and monitor the Bowel Cancer Screening Database (Training provided).

The post requires a forward thinking person with a good level of education along with excellent organisational and communication skills.

Main Tasks
- To provide administrative support to the administration manager and Specialist Screening Practioners.
- To maintain the Bowel Cancer Screening Programme and associated services databases for the Screening population. Responsible for inputting and amending data accurately and securely.
- To liaise with the screening team on a daily basis in order to deal with queries from patients and carers confidentially and sensitively and to refer to appropriate area for resolution.
- Provide patients and carers with general non-clinical advice and information about the screening service.- Ensure accuracy of all letters / Clinic Lists and by checking details of each of these. The post-holder will circulate result letters to the appropriate GPs, alerting them to patients who failed to attend appointmentsThe Bowel Cancer Screening is a very close knit team who pride themselves in delivering a gold standard service to the population we serve. We are supportive of each other and of our associated teams.

We strive to work within the four pillars of CHFT and ensure that our patients are at the forefront of everything we do. We are hard working ,reliable and generally a very happy team, dedicated to delivering a service we can all be proud of.
- Monitor the waiting times targets on the BCSP system and raise issues immediately with the Manager to enable action to be take i.e. additional clinics.
- Prepare for screening clinics including patient note retrieval and tracking of patient progress within the screening pathway.
- Maintain accurate tracker record for patient notes and collate notes in preparation for Screening Clinics.
- To assist in the waiting list management and listing of patients for the Screening programme.
- Maintain and order stationery for the Screening service.
- Ensure supplies of patient literature are ordered and maintained.
- Liaise between community screening clinic locations to ensure smooth transition of information along the patient pathway.
- Attend and participate in regular Regional and Screening Centre team meetings to provide seamless service across the single programme.
- Ensure accuracy of all letters / Clinic Lists and GP Notification Lists produced by checking details of each of these. The post-holder will circulate result letters to the appropriate GPs, alerting them to patients who failed to attend appointments
- Provide patients and carers with generalnon-clinicaladvice and information about the screening services.
- Prepare for screening clinics including ensuring patient lists are available to the staff at clinic and tracking of patient progress within the screening pathway
- To develop administrative procedures to provide a seamless Screening service.
- To inform the Bowel Cancer Screening Programme Administration Manager of any issues relating to clinics or targets.
- To inform the Bowel Cancer Screening Programme Administration Manager of any issues relating to patient pathways and waiting time targets.
- Liaise with cancer teams in other Trusts regarding clinic arrangements/MDT listings.
- Ensure confidentiality and security of data in accordance with organisational requirements and the data protection act.
- To respond to callers and/or visitors promptly and courteously. Identify their needs, providing information or referring them as appropriate.
- To provide cover for absence of other administrators when possible.
- Any other duties that may be required to ensure continuity of service.

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