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Administration / Customer Service
4 months ago
**Administrator / Customer Service**
The position will involve but not limited to following duties and responsibilities.
- To meet and greet clients and to support admissions and discharge as necessary.
- Managing surgical scheduling including the preparation of weekly surgical lists and patient files, organising files, providing quotations, ordering theatre requirements in order for the operation to run smoothly and preparation of all administration requiredfor surgery.
- To ensure accurate stock management records are maintained for all equipment, drugs and medicines under supervision.
- Maintain close liaison with administration staff, especially with the scheduling team.
- Maintaining and updating patient records and handling confidential information
- Creating accurate documents such as letters from the in-house portal to send to patients and medical professionals.
- To ensure all patients notes and other health records/results are available for the Theatre team at least 48hrs prior to appointment date and adequately prepared.
- Managing of internal mail and inter site correspondence.
- Preparation of new patient packs.
- Document printing, copying, scanning and filing.
- Manage patient queries and escalate to the appropriate staff.
- Ad hoc responsibilities
- **Good customer Service / Telephone handling and communication skills are vital for the success of this position.**:
- **This role can be either 4 days - 8am to 6pm or 5 days 9am to 5pm**:
- **Multitasking, accuracy and speed are of the utmost importance for the smooth running of this role
