Operations Manager

2 weeks ago


South Ashford, United Kingdom Biffa Ltd Full time

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Help us make a difference as an Operations Manager.

**A quick look at the role.**

We're on the hunt for an Operations Manager to effectively manage the day-to-day operations of the Traffic Office, while also delivering and maintaining first class customer service against pre-defined business KPI's. You will work alongside the TransportManager to really support the Depot with its daily service, safety and financial performance where continuous improvement is the norm, not the exception.

**Why it's an opportunity not to be wasted.**
- Provide leadership to the depot team, give work instructions and monitor the performance of the traffic dispatcher team.
- Manage, motivate, train and develop the team as required.
- Effectively manage with underperformance and implement disciplinary procedures as and when required.
- Manage absence and conduct return to work interviews when required.
- Manage the planning process for mobilisation of new work and tactical re-routes. Also manage the seasonal challenges of Bank Holidays and Christmas Holidays to ensure the resource and routes are optimised to meet customer requirements.
- Ensure route and service challenges are dealt with effectively to ensure a fist class service is provided to all customers. This may include site visits to the customer directly.
- Follow up on termination requests from customers and aim to drive down the number of invoice queries received on a monthly basis.
- Contribute towards on-going cost control activities and actively seek to improve efficiency, reduce operating cost, increase margins and meet budget targets.
- Ensure all aspects of Health and Safety are adhered to, including H&S inductions, training, operating procedures and near miss reports.
- Deputise for the Depot Manager when absent and complete other reasonable tasks as the company may require from time to time.

**Requirements**:
**Here's what we require**:

- Be a holder of the Driver CPC qualification.
- Experience as a Traffic Manager or position of similar responsibility in the Services or Logistics industry.
- Experience of people and health and safety management within a unionised and multi-shift environment.
- An understanding of lean methodology and the ability to work to clearly defined KPIs.
- Proven track record of successful resource management/cost control.
- Experience with route planning software such as Route Monkey, DPS (logiX) etc.
- Extensive understanding of the waste industry and relevant laws.
- Strong understanding of Transport Legislation.
- Knowledge of existing and impending environmental and health and safety legislation.
- The ability to work within a commercially driven and time-critical environment.
- Knowledge of production management.
- Good knowledge of the local area.
- Experience of operational line management.
- Experience of managing in a labour intensive, Multi-shift environment.
- Knowledge of people management in a Trade Union Environment.
- Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm.

**Benefits**

**And here's why you'll love it at Biffa.**
- Ongoing career development, training and coaching - because if you don't grow, we don't grow.
- Competitive salary and bonus scheme.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus much more....

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.


  • Branch Manager

    5 days ago


    South East, United Kingdom Staffline Operations Full time

    Apply today to work as a Branch Manager in Luton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.At Thrifty Car...

  • Branch Manager

    1 week ago


    East Ham South, United Kingdom Staffline Operations Full time

    Apply today to work as a Branch Manager in Luton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first...

  • Security Manager

    5 days ago


    Barnstaple, South West, United Kingdom Staffline Operations Full time

    As the Security Manager and spearhead of the Security team, you're the first point of contact for the building management team, tenants and all the Security team staff through leadership of your supervisors. You are responsible for the entire building security and as such need to lead by example and ensure that all of your staff are both welcoming and...

  • Operations Administrator

    Found in: Talent UK C2 - 1 week ago


    Ashford, United Kingdom phs Group Full time

    Operations Administrator As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance...


  • Ashford, United Kingdom The Inkerman Group Full time

    The Inkerman Group is looking to recruit an Operations Researcher to join the existing research and operations team at The Inkerman Group, based in the Joint Operations Centre to assist with the delivery of a range of 24/7 monitoring and support services to operational teams, clients and business travellers throughout the world. This is a permanent on-site...


  • Ashford, United Kingdom The Inkerman Group Full time

    The Inkerman Group is looking to recruit an Operations Researcher to join the existing research and operations team at The Inkerman Group, based in the Joint Operations Centre to assist with the delivery of a range of 24/7 monitoring and support services to operational teams, clients and business travellers throughout the world. This is a permanent on-site...


  • Ashford, Kent, United Kingdom Energy Jobline CVL Full time

    To lead on and be responsible for the delivery of the Council’s in house responsive repairs service to include: - the interface and engagement with tenants, - ensuring systems for receiving tenants repairs requests and managing those repairs through to completion are fit for purpose, - the technical workforce delivering repairs services - budgeting and...


  • Ashford, United Kingdom Mitie Full time

    **REF 33753** **Site Operations Manager - Sevington** **Weekly hours: 50h** **Salary: £40000.00** **Job specification** - Being both the company's and clients key site contact and ensuring the Security and Traffic Marshal teams strive for and exceed the expectations for service excellence to be achieved through proactive management and leadership....

  • Warehouse Operative

    4 days ago


    Ashford, United Kingdom VJ TECHNOLOGY Full time

    We are currently recruiting for a Warehouse Operative to join VJ Technology Ltd in Ashford. Working hours are 40 per week,12pm - 9pm Monday - Friday with a one hour unpaid break each day. As a Warehouse Operative you will ensure the receiving, storage, picking and loading of stock inside the warehouse is efficient, accurate and timely...

  • Workshop Operative

    Found in: Talent UK C2 - 1 week ago


    Ashford, United Kingdom Equals One Full time

    Workshop Operative Location: Ashford, TN23 6LLSalary - £25,017.20 paMonday to Friday – 8.30am to 4.30pmPurpose of Job: The Workshop Operative will provide a workshop based engineering role repairing, servicing and maintaining wheelchairs.Main Duties and Responsibilities:Workshop Service:Conduct repairs servicing and maintenance as directed by the...

  • Logistics Operator

    7 days ago


    Ashford, United Kingdom The Best Connection Employment Group Full time

    Multi-Modal operator required to join our expanding full vehicle logistics team based at LHR. Our clients entrust us with their vehicles which can range from prototypes, classic cars, supercars, exhibition, and production vehicles ranging from several thousands of pounds to cars in excess of £5million. Each vehicle is handled with due care and attention to...


  • Ashford, United Kingdom Brakes Full time

    Company Description **Job Description**: **Business Operations Coordinator** **Ashford/Hybrid working** **Working Monday to Friday 09.00-17.00 - 35 hours per week** **£ competitive, plus excellent career development, discounted products and services and much more** We are currently seeking to recruit a Business Operations Co-ordinator to join our...

  • Head of Operations

    6 days ago


    Ashford, United Kingdom Sodexo Full time

    Job Introduction The demands on government agencies are unique. They need partners who understand their unique needs. We can create value for our clients in a workplace environment that is changing faster than ever. Government agencies should be places that create an environment of respect. They should be well run and efficient, encouraging productivity....

  • Production Operator Ashford

    Found in: Talent UK C2 - 2 days ago


    Ashford, United Kingdom G&H Full time

    Available Jobs Production Operator Ashford Production Operator Ashford Job Category:ManufacturingLevel:Entry LevelLocation(s):Ashford (UK)Reference:ASH061023Closing Date:July 30, 2024Apply nowShare: Production Operator G&H | ITL Ashford Competitive Salary on offer DOE (Plus Excellent Company Benefits) For over four decades, G&H | ITL has been...


  • Ashford, United Kingdom QinetiQ Full time

    **Job title**: Warehouse Operative **Location**: Ashford, Kent **Company**: QinetiQ Target Systems **Salary**: Competitive **Hours**: 37 hour per weeks, About the role We are currently recruiting a Warehouse Operative to join QinetiQ Target Systems (QTS) within our Field Services Team. QTS is a wholly owned subsidiary of QinetiQ Group PLC specialising...

  • Operations Manager

    1 week ago


    South East, United Kingdom C&M Travel Recruitment Full time

    Operations ManagerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience. This leading aviation company are looking for an Operations Manager to join their growing team. You will be responsible for managing a small team, ensuring the successful running of the department, while working closely with...


  • Ashford, United Kingdom The Best Connection Employment Group Full time

    We are looking for an experienced Warehouse Operative to work for our client based in Ashford! This is a full time, permanent role on nights Tuesday to Friday nights. 10pm - 9am Job Requirements; - Great customer service and team working skills - Fork Lift Driving skills an advantage although not essential. - To ensure the processing of customer orders and...

  • Project Manager

    Found in: Talent UK C2 - 1 week ago


    Ashford, United Kingdom Southern Water Full time

    Description : There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint! We are thrilled to share an opening within our service delivery team to recruit for a Project Manager to provide a cost-effective maintenance...


  • Ashford, United Kingdom Bubblegate Full time

    **Job description** We’re looking for a bright, enthusiastic and people-focused Operations Executive to join our team. You’ll be managing design and software development projects, building and maintaining client relationships, and providing support to users of one of the UK’s leading online clinical record systems. It can be busy, but very...

  • Payroll Manager

    2 weeks ago


    Ashford, United Kingdom Page Personnel Full time

    The Payroll Manager will oversee the payroll department's operations. This role involves ensuring that all employees are accurately and promptly paid in accordance with UK laws and regulations. Client Details Our client is a fantastic business to work for. They maintain a close-knit and supportive working environment. Description Oversee the...