Housing Operations Manager

3 weeks ago

Ashford Kent, United Kingdom Energy Jobline CVL Full time

To lead on and be responsible for the delivery of the Council’s in house responsive repairs service to include: - the interface and engagement with tenants, - ensuring systems for receiving tenants repairs requests and managing those repairs through to completion are fit for purpose, - the technical workforce delivering repairs services - budgeting and planning for service delivery - communicating with a wide range of stakeholders both internally and externally - Oversee the procurement of sub-contractors and ensuring that their performance is managed - driving excellent performance

To drive innovation and transformation to deliver a high quality service, in a timescale reflecting good practice and within budget. Develop and implement associated strategies, ensuring a clear vision, high level targets, business drivers, priorities, and associated risks are identified, implemented and continually reviewed. Direct front line operations from the report of a repair through to completion to reflect high standards of customer care at each stage of the process. Promote awareness of the council's responsibilities for health and safety compliance as it relates to HRA assets. To ensure safe working practices are being adhered to and that works are delivered efficiently reflecting best practice. To work as a pro-active member of the Management Team of Housing taking responsibility to represent the Housing service as required. Including attending and actively participating in senior management team meetings and events, to help the Council meet its objectives and ensuring that a corporate and co-ordinated approach is adopted and maintained. To manage specific operational and strategic portfolios, allocated by the Assistant Director of Housing and the Head of Housing Assets #J-18808-Ljbffr

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