Administrator, Client Admin Team

5 months ago


Leeds, United Kingdom Link Group Full time

**Overview**

As an Administrator in our Client Admin Team you will be part of a supportive team who provide an outsourced administrative function to our clients' Employee Share Incentive Plans

Whilst part of a larger operations team overall, you’ll be part of a small client admin team, focussed on your development, training and well-being.

The role is full time, Monday to Friday with NO weekend, bank holiday or evening working. It is based in our City Centre office in Leeds just a few minutes walk from the train station & on several main bus routes.

**What you'll be doing**:

- Administration of Share Plans
- Prepare and organise mass mailings to participants
- Maintain a schedule of key activities under the Plan
- Liaise with other internal staff/departments and the contacts at the client company
- Escalate all client related issues
- Complete any Complaint Action Forms and Incident Reports
- Produce monthly and ad-hoc reports to clients, including missing payments reports
- Clear any cash differences highlighted by the regular bank account reconciliations
- Validate BAU balances as detailed on the bank account reconciliations
- Respond to calls referred by colleagues in our contact centre team

**What we're looking for**:

- Strong written and verbal communication skills
- A passion for customer service and a desire to resolve queries
- Excellent problem-solving skills, with great attention to detail
- Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance

**About Link Group & the team**
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers. We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.

We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world.

**What’s in it for you?**
- A competitive basic salary, holidays, pension scheme, life assurance and plenty more
- Weekly huddles, monthly 1 to 1’s and reviews
- Departmental welfare representative and committee
- Skills based remuneration programme
- Team events
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

**What we hope you’ll do next**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collabora


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